Bilingual Staffing Recruiter

Job Description

Job Description

Position Overview

The Recruiter position is responsible for supporting the essential operation of the office. This position is responsible for recruiting the best possible candidate for each open order and providing superior customer service to the Clients. Customer Service Representatives are responsible for the compliance and adherence to state and federal employment laws as well as Masterson Staffing Solutions Standard Operating Procedures. All applicants must have computer experience.

Essential Job Functions

• Make discretionary decisions on placement of candidates for each open order, ensuring all orders are filled on a daily basis.
• Administer Pre-Placement paperwork regarding any client requirements, drug screens, background check, reference checks, orientation programs, safety training, harassment and discrimination training and awareness in accordance with state and federal law and Client and Masterson Staffing Solutions Standard Operating Procedures.
• Manage and update personnel records through complete and accurate documentation.
• Manage, update and audit Client records through complete and accurate documentation.
• Communicate with Temporary Employees to build rapport, respond to inquiries and resolve conflicts.
• Communicate with Client to build rapport, take orders and provide status reports, monitor attendance and performance, and resolve conflicts.
• Update the Order Board with new orders from Client.
• Attend check-ins and/or perform Got There Calls to monitor Client satisfaction and quality.
• Monitor attendance and performance daily and administer appropriate coaching or disciplinary action when necessary in accordance with Masterson Staffing Solutions Standard Operating Procedures.
• Collect and audit timecards and resolve any outstanding payroll problems.
• Report any and all notifications of alleged harassment and/or discrimination immediately to the Area Manager. This includes claims of harassment/discriminations, complaints of supervisors/co-workers, complaints of atmosphere at job site, and any and all general complaints about the job or people on the job.
• Complete all necessary paperwork for all workers’ compensation claims and submit to the Worker’s Compensation Claims Manager and the Branch Manager.
• Complete daily Opening and Closing Notes to ensure thorough follow up and documentation.
• Distribute paychecks on payday.
• Any other duties as assigned by Management.

Secondary Job Functions

• Manage the flow of applicants and inquires at the front counter.
• Answer and resolve all incoming phone calls, directing to Branch Manager as necessary.
• Administer the Application Process in accordance with state and federal law and Masterson Staffing Solutions Standard Operating Procedures.
• Run E-Verify in compliance with the Department of Homeland Security and Masterson Staffing Solutions Standard Operating Procedures.
• Manage and update personnel records through complete and accurate data entry of applications.

Requirements

• Customer service ability, goal orientation, time management and the ability to multi-task.
• Superior communication and interpersonal skills required to develop appropriate rapport with client companies, associate employees and internal staff.
• Computer literate with a working knowledge of Windows, Microsoft Word, Excel and PowerPoint.
• Proper grammar, spelling and punctuation to prepare professional documents and other correspondence.
• Successful experience in a service industry preferred.
• Must have the flexibility to work a schedule dictated by Client needs. Customer Service Representatives must not leave until all orders are filled according to Masterson Staffing Solutions Standard Operation Procedures.

Masterson Staffing Solutions is an equal opportunity employer.

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Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Company Description