Teller - Full Time

ESSENTIAL FUNCTIONS Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's sales performance goals Assist customers and visitors with questions, problem resolution, and other needs Proactively engage with customers to understand needs and inform them of product/service features and benefits Refer customers to the appropriate team member for complex requests or products/services Actively engage with and greet customers, taking ownership to resolve any customer issues or concerns Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual-control balancing of vault, ATM, and other devices as needed Deliver on our North(west) star experience and champion our customers’ financial wellness through exceptional customer experience in person, over the phone, and via email communications Exhibit our 5 Culture Promises in all interactions Complete educational training as assigned and self‑educate using bank-designed programs and applications Have general knowledge of all office systems and software, perform maintenance, and possess in-depth knowledge of bank products, services, and digital offerings Adhere to all security and dual-control processes Participate in branch opening and closing tasks as needed Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Work as a team with co‑workers to complete daily tasks, demonstrating respect, professionalism, promptness, and supporting management with special requests as needed Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and department-specific software to maximize technology tools and efficiency Work as part of a team and with on‑site equipment KNOWLEDGE, SKILLS, & ABILITIES Establish effective working relationships among team members and participate in solving problems and making decisions Present and express ideas and information clearly and concisely, both orally and in writing, appropriate to the audience Listen actively to achieve understanding, share information, and facilitate open exchange of ideas and information Plan courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and use resources such as time and information effectively Make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Have knowledge of computers and the Teller System QUALIFICATIONS Education: High School Diploma or equivalent (preferred) Work Experience: Customer service experience preferred; cash handling experience preferred; banking and/or retail experience preferred To perform this job successfully, an individual must be able to perform each essential duty satisfactorily Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr