East Area Manager

East Area Manager

Superior Maintenance Co. Louisville, KY

Apply Superior Maintenance Co. (SMC) began operations in the Elizabethtown, KY area in 1988. We have successfully grown year by year because of our commitment to quality service.
Our goal is to provide our customers with a quality program that is designed to meet their exact needs and is cost effective. To accomplish our goals, we hire quality team members, properly train them, and continuously communicate with them through our Total Quality Management process. 

Summary:

The Janitorial Area Manager oversees janitorial operations across multiple customer locations or designated service areas. This role ensures consistent delivery of cleaning services that meet company standards for safety, quality, and customer satisfaction. The Area Manager provides leadership and direction to Site Managers, Group Leaders, Team Leaders, and Janitorial Staff, ensuring operational efficiency, proper staffing levels, compliance with company procedures, and strong customer relationships

Duties/Responsibilities

• Maintain physical presence at assigned customer locations to monitor service delivery and operational performance
• Serve as the primary liaison between the company and customer representatives regarding janitorial operations
• Ensure all janitorial services are performed according to company standards, customer expectations, and safety regulations
• Oversee the performance of Site Managers, Group Leaders, Team Leaders, and janitorial staff within assigned areas
• Conduct routine site inspections to evaluate quality of cleaning services and compliance with operational standard.
• Ensure proper staffing levels across assigned facilities and coordinate workforce scheduling when needed
• Support recruiting, interviewing, hiring, and onboarding of janitorial personnel as required
• Train and mentor supervisors and team members on standard cleaning procedures, safety practices, and customer expectations
• Address employee concerns, performance issues, and workplace conflicts in accordance with company policies
• Monitor supply levels, equipment availability, and operational needs to ensure uninterrupted service
• Ensure employees are properly trained in chemical handling, equipment operation, and safety procedures
• Maintain compliance with OSHA regulations, company safety policies, and customer facility requirements
• Drive continuous improvement in operational efficiency, productivity, and service quality
• Support leadership in implementing company initiatives, training programs, and operational improvements
• Maintain accurate documentation, reports, and communication with leadership regarding operational performance
• Utilize Microsoft Office Suite (Outlook, Word, Excel) and company systems for communication, reporting, and operational tracking
• Foster a positive team environment that promotes safety, accountability, and high employee morale
• Perform other duties as assigned by leadership

Supervisory Responsibilities

• Directly supervises Site Managers, Group Leaders, Team Leaders, and janitorial staff within the assigned service area
• Carries out supervisory responsibilities in accordance with company policies and applicable laws, including employee coaching, performance management, and disciplinary actions when necessary

Work Expectations

• Flexible and able to support operations during varied hours, travel to multiple customer sites, and ensure service coverage during schedule changes, staffing gaps, or special requests

Skills

• Strong leadership and people-management skills
• Ability to manage multiple locations and operational priorities
• Excellent communication and customer service skills
• Strong organizational and problem-solving abilities
• Ability to train employees and enforce operational standards
• Strong Microsoft Office skills
• Must have a reliable smartphone as a condition of employment for timekeeping, employee portal access, and company communications

Physical Requirements

• Physically able to walk, stand, and inspect facilities regularly, lift up to 30 pounds when needed, and work in a variety of environmental conditions

Language Skills

• Strong English comprehension and communication skills, including reading safety and procedure documents, writing basic reports, and communicating effectively with staff and customers

Reasoning Ability

• Strong practical reasoning skills, able to follow instructions in various formats and resolve operational issues related to staffing, service quality, and customer needs

Work Environment

• Work occurs at various customer sites including offices, manufacturing plants, and industrial environments with possible exposure to cleaning chemicals, equipment, and varying noise levels

Education Requirements (All)

High School Diploma or GED required
Minimum of three (3) years of janitorial
facilities management
or operations management experience preferred
Equivalent combination of education
training
and experience may be considered
Previous supervisory or management experience strongly preferred

Additional Information/Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/RetirementApply