(Remote) AI Enablement Lead

AI Enablement Lead

Service-Link, a division of Harris, is seeking an AI Enablement Lead who is responsible for driving the practical adoption of AI tools, processes, and thinking across ServiceLink's business operations. This role does not sit within R&D and is not focused on product development. Instead, it exists to ensure that every department across the organization is equipped, educated, and empowered to leverage AI to improve how we work.

This is a cross-functional role with high visibility, reporting directly to the EVP. This remote role welcomes candidates anywhere in Canada and the US.

Salary: 79K - 90K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What Your Impact Will Be:

AI Adoption & Literacy

• Assess AI readiness and maturity across all non-R&D departments (e.g., Finance, Customer Service, Operations, HR, Sales, Professional Services)
• Develop and deliver AI training, workshops, and resources tailored to each department's needs and skill level
• Demystify AI for non-technical teams - translate capability into practical business value

Use Case Identification, Development & Delivery

• Partner with department heads to identify high-impact AI use cases within their workflows
• Build and maintain a prioritized backlog of AI opportunities across the organization
• Develop lightweight business cases for AI initiatives, including expected outcomes and effort
• Design, build, and deploy AI-driven solutions for business operations - including workflow automations, internal tools, bots, prompts, templates, and integrations
• Own the full lifecycle from concept through implementation and iteration
• Measure outcomes and refine solutions based on user feedback and real-world performance

Governance & Standards

• Establish and maintain guidelines for approved AI tools, acceptable use, and data handling
• Ensure AI usage across the org is consistent, ethical, and aligned with company policies
• Monitor the evolving AI landscape and make recommendations on new tools and practices

Cross-Functional Coordination

• Serve as the bridge between R&D's AI capabilities and the business's operational needs
• Coordinate with R&D and IT as needed, without owning their roadmaps or technical decisions
• Report regularly to the EVP on progress, adoption metrics, blockers, and opportunities

Change Management

• Build internal enthusiasm and momentum around AI adoption
• Identify and develop AI advocates within each department
• Address resistance through education, quick wins, and demonstrated value

This Role Is Not Responsible For:

• R&D's AI/ML product roadmap or ServiceLink development
• AI capabilities embedded in our customer-facing products
• IT infrastructure or platform decisions
• Managing direct reports (at this time)

What We Are Looking For:

• Background in technology, R&D, or product development with a desire to shift toward business enablement
• Understanding of AI tools, concepts, and practical business applications
• Hands-on ability to build and deploy AI solutions - e.g., automation workflows, AI integrations, chatbots, prompt engineering, low-code/no-code tools, or scripting
• Strong communication skills - ability to translate technical concepts for non-technical audiences
• Demonstrated ability to work cross-functionally and influence without direct authority
• Comfort operating independently with minimal oversight
• Experience in the software or utility industry

What Would Make You Stand Out:

• Experience with change management or organizational transformation
• Familiarity with our products, customers, and internal operations
• Experience with Claude Code, Claude Co-Work and/or Codex
• Experience with platforms such as Microsoft Copilot, Power Automate, OpenAI APIs, or similar AI tooling

What We Can Offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Service-Link:

Service-Link specializes in optimizing fieldwork activities and processes to improve productivity, effectiveness and knowledge. Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL, GIS, dispatch and mobile communications. This enables utilities to streamline and automate many of the processes associated with field service. The result is improved mobile workforce performance at a lower operating cost. For the typical utility company, two-thirds of employees are field-based, making the automation of field personnel and the extension of critical business applications to remote users a key opportunity for productivity improvement and cost reduction.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.