Sr. Field Sales Operations Manager (New York)

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionWe are looking for a driven and analytically minded Sr. Field Sales Operations Manager to join Sprinklr's Revenue Operations team. In this high-impact role, you will be the operational backbone of our America’s sales organization — business partnering with our Divisional Vice Presidents and helping them shape their strategy to succeed in their business. Through optimizing processes, enabling data-driven decisions, and ensuring our field have the tools, insights, and systems, you will play a pivotal role in shaping our future. You will partner closely with Sales, Finance, Marketing, and Customer Success to scale revenue operations in support of Sprinklr's continued growth.Key ResponsibilitiesRegional Sales Strategy & ExecutionPartner with AMER leadership to develop our field strategy for the region and alignment with our global team. This includes driving forecast calls, driving pipeline creation strategies, hygiene, accuracy, and discipline within our CRM.Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion.Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences.Oversee our sales operating cadence matches our needs.Revenue Analytics & ForecastingCollaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment.Support annual planning for territory design, quota setting, and headcount modeling in collaboration with Finance and Sales Leadership.Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more.Systems & Tools EnablementOwn and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.Identify, evaluate, and implement new technologies that improve seller productivity and pipeline visibility.Ensure data integrity across systems and lead ongoing CRM hygiene initiatives.Cross-Functional CollaborationAct as a strategic partner to Sales, Marketing, Customer Success, and Finance to align go-to-market strategy with operational execution.Work with Sales Enablement to identify training gaps and support onboarding of new Account Executives and SDRs.Collaborate with Deal Desk and Legal on complex enterprise deal structures, approvals, and CPQ processes.What You'll BringRequired Qualifications6+ years of experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS company.Demonstrated expertise with Salesforce CRM (admin-level experience strongly preferred).Proven ability to build executive-level reports and dashboards; proficiency in Tableau, Looker, or similar BI tools.Strong analytical mindset with experience in quota setting, territory planning, and funnel analysis.Excellent project management skills with the ability to manage multiple priorities in a fast-moving environment.Outstanding verbal and written communication skills; comfortable presenting to senior leadership.Preferred QualificationsExperience supporting enterprise and strategic sales motions, including complex multi-stakeholder deal cycles.Familiarity with tools such as Clari, Outreach, Gong, ZoomInfo, or Lean Data.Background working within a Unified-CXM, social media, or marketing technology environment.Experience with CPQ tools (Salesforce CPQ / Conga) and deal desk processes.Bachelor's degree in Business, Finance, or a related field; MBA a plus.Experience leveraging AI in you day to day to uplevel our processes.We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. JOB REQ COMPENSATION RANGE $146,000 - $244,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.SummaryLocation: United States - New York - Remote; United States - Illinois - Remote; United States - Washington - RemoteType: Full time