INFORMATION TECHNOLOGY ANALYST - 37000592

Requisition No: 877560 Agency: Environmental Protection Working Title: INFORMATION TECHNOLOGY ANALYST - 37000592 Pay Plan: Career Service Position Number: 37000592 Salary: $56,349.12 - $62,000.00 Posting Closing Date: 06/14/2026 Total Compensation Estimator ToolInformation Technology Analyst State of Florida Department of Environmental Protection Internal Agency Opportunity This is an onsite position in Tallahassee, Florida. Position Overview and Responsibilities: DEP’s Office of Technology and Information Services (OTIS) is currently seeking an Information Technology Analyst. This position is responsible for administering and maintaining user accounts within the Department’s Active Directory environment. Specific duties and responsibilities include: Creating, modifying, disabling, restoring, and removing user accounts; updating account attributes; and managing security groups and distribution lists. Tasks also include creating new security groups, removing stale or unused service accounts, and deleting computers from the domain as needed. The position also ensures accuracy and consistency of account data across systems by updating usernames, email addresses, and related identity fields. This includes modifying usernames to align with agency naming conventions, creating and updating email aliases, and maintaining ownership of shared mailboxes, security groups, distribution lists, and service accounts. In addition, the position manages Florida Digital Service (FDS) user accounts in the Department’s Active Directory structure, ensuring access is provisioned in compliance with agency policy and state-level security standards. Work is performed independently and requires sound judgment to maintain system integrity and support operational and security needs. This position provides support for Exchange Online and file access services. Duties include resolving mailbox and calendar issues; creating and updating shared mailboxes, resource rooms, and email aliases; granting OneDrive access; and processing NTFS and file share access requests using approved security groups. Work must follow security policies and be completed in a timely manner. This position runs daily and ad hoc reports using the agency’s data visualization tools. Additional duties include managing Office 365 G3 and Adobe licenses, assisting with asset management software, administering the Everbridge notification system, and supporting Service Desk tools. Work requires accuracy and attention to detail. This position provides high-quality customer service to Department staff by responding to requests submitted through phone, email, and ticketing systems. The analyst enables, modifies, and troubleshoots Statewide Travel Management System (STMS) accounts; serves as a backup resource for MiFi and air card tracking and activation; and maintains clear, organized procedures and documentation to support knowledge transfer and operational continuity. The role additionally contributes to IT strategic initiatives and performs other duties as assigned, ensuring alignment with the Department’s goals, IT service management practices, and the agency’s Information Technology Strategic Plan. Performs other duties as assigned. Attendance is an essential function of this position. Required Knowledge, Skills, and Abilities: Knowledge of scripting languages such as Power Shell, VB, bat files. Knowledge of computers and software. Knowledge of client – server architecture. Knowledge of asset management best practices. Knowledge of LDAP. Knowledge of best practices in IT systems governance. Knowledge of principles of IT service management (ITSM). Skill in creating accounts and assigning permissions. Skill in troubleshooting and resolving mailbox and calendar issues. Skill in logical and deductive reasoning. Skill in communicating complex IT problems and solutions in simple terms. Ability to process information logically and solve problems. Ability to analyze and troubleshoot network systems. Minimum Qualifications: Valid Driver's License Knowledge of scripting languages such as Power Shell, VB, bat files. Knowledge of client – server architecture. Knowledge of LDAP. Knowledge of principles of IT service management (ITSM). Skill in creating accounts and assigning permissions. Skill in troubleshooting and resolving mailbox and calendar issues. Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $56,349.12 - $62,000.00 Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. How You Will Grow: DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. Examples of certifications recently earned by staff include, but are not limited to: CompTIA A+, Security+, Network+ Certified Information Systems Security Professional (CISSP) PMP®; ScrumMaster Florida Certified Public Manager (CPM) GISP® (Certified GIS Professional) Microsoft Certified DevOps Engineer, Azure Solutions Architect Oracle Certified Professional Florida Certified Contract Manager (FCCM) Florida Certified Contract Negotiator (FCCN) Where You Will Work: Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career. This is an on-site position. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Tuition waivers; Total Compensation Estimator Tool And more! For a complete list of benefits, visit Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: View email address on click.appcast.io View email address on click.appcast.io An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at View phone number on click.appcast.io. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.