Fleet Maintenance Operations Supervisor

Fleet Maintenance Operations Supervisor

Ryder is looking for a hands-on Operations Supervisor to lead shift-level operations at our Cedar Rapids, IA location. You'll support the Operations Manager in running a safe, productive, and customer-focused shop, supervising Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. This is a role for someone who knows trucks, knows people, and knows how to keep both running smoothly. It's also a strong development path toward an Operations Manager role for the right candidate.

Workflow Management

• Plan, schedule, and assign work to technicians, and track productivity across the shift
• Lead shift and shop meetings, and review and approve Repair Orders (ROs)
• Ensure all warranty policies and procedures are properly executed
• Triage unscheduled customer drive-ins and communicate work assignments to technicians
• Conduct yard checks to keep work properly scheduled and prioritized

Team Leadership

• Manage, train, and develop all personnel assigned to your shift
• Own performance management for your team

Customer Management

• Build strong customer relationships, resolve issues, and drive satisfaction and retention while ensuring vehicle uptime
• Keep customers informed on PM scheduling, breakdowns, and vehicle status
• Conduct customer visits as required by the Customer Care Plan

Asset Management

• Maintain the appearance and standards of the shop, including 6S standards across all areas of responsibility
• Evaluate and recommend shop tooling and equipment needs
• Support vehicle specification management and the vehicle in-service/out-service process
• Own parts inventory management, policies, and procedures

Quality & Safety Management

• Perform quality inspections of PM work and repairs, and conduct in-process reviews of non-PM work
• Lead breakdown root cause analysis and implement corrective actions locally, escalating to the Technical Assistance Center when needed
• Partner with the Service Manager to ensure technicians are properly trained and qualified
• Maintain visibility over shop floor activity to ensure accurate root cause diagnosis and strong parts yield
• Support Quality Assurance audits, corrective action plans, and continuous improvement programs
• Maintain documentation required to meet local, state, federal, and customer requirements
• Ensure the team stays compliant with safety and EPA regulations

Financial Management

• Help the shop meet Net Maintenance Cost per Unit targets without sacrificing quality, safety, or customer satisfaction
• Support cost control against the maintenance operations budget and location P&L
• Help drive Maintenance Initiatives to hit or exceed financial targets
• Handle payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
• Manage the customer bill-back process, including identifying, reviewing, and approving opportunities
• Keep the Shop Management Online system accurate and up to date

What We're Looking For

Prior hands-on mechanical experience is required for this role we need a leader who genuinely understands trucks and can guide technicians through diagnosis and repair.

Skills & Abilities

• Strong vehicle diagnostics and repair knowledge required
• Ability to professionally represent Ryder and confidently interact with customer management
• Intermediate Microsoft Office skills preferred

Qualifications

• Prior mechanical or technician experience in a shop environment required
• H.S. diploma/GED required
• Associate's degree preferred or 13+ years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.