Route Service Representative

Integrated Resources

Job Title: Route Service Representative
Job Location: Buffalo, NY
Job Duration: 2+ Months
Shift: All shifts/eastern.

Pay Rate: $18.25/hr. on W2 - all inclusive.

Summary:
The Route Service Representative (RSR) is the public-facing representative and ambassador of ***. This position is responsible for daily route operations, including the accurate tracking, sorting, storing, and transporting of patient specimens and materials such as supplies and results. The RSR ensures quality service while upholding company values and compliance standards.

Duties and Responsibilities

Comply with all company policies and procedures, including timekeeping, attendance, vehicle safety, cleanliness, OSHA requirements, dress code, and code of conduct.
Safely and promptly transport specimens, supplies, reports, and materials to designated destinations.
Maintain a valid driver's license and an acceptable driving record in line with company standards.
Ensure all route tools and equipment are prepared prior to starting (e.g., scanner, logs, bags, coolers, dry ice, phone, keys).
Follow assigned route schedules, including will-call and special pickup requests.
Preserve specimen integrity during transport, using temperature-specific carry bags and coolers.
Follow all documentation protocols for sensitive materials, including frozen or irreplaceable specimens.
Leave door hangers as needed and report service issues to supervisors for follow-up.
Communicate with Dispatch before leaving service areas to confirm all pickups are completed.
Keep route details and client notes current.
Attend and be punctual for all required meetings and training.
Maintain and care for company equipment (vehicles, scanners, phones); report any issues promptly.
Gather and report customer satisfaction insights to logistics management.
Uphold professionalism and embody the Five Guiding Principles and Everyday Excellence standards:

Agility
Customer Focus
Transparency
United as One Team
Performance Oriented

Required Experience:

Valid driver's license
At least 1 year of driving experience
A clean motor vehicle record (no more than 3 moving violations in the past 36 months)

Preferred Experience:
1 year of experience in customer service, logistics, or delivery-related role

Physical & Mental Requirements

Frequent travel required
Prolonged periods of standing, sitting, walking, and driving
Frequent use of phones and handheld devices
Fine hand dexterity and steady hands
Ability to lift up to 25 lbs routinely; up to 40 lbs occasionally; carry up to 15 lbs for extended periods
Effective communication skills in English
Visual acuity for detail and low-light environments
Physical tasks include bending, kneeling, reaching, twisting, pushing, pulling, and balancing

Knowledge & Skills:

General computer literacy
Familiarity with handheld scanner devices (preferred)
Excellent customer service and interpersonal skills
Strong problem-solving, decision-making, and collaboration skills
High integrity and professionalism
Effective communication, patience, and sincerity
Ability to handle urgency with composure
Self-motivated with a drive for results
Respectful, humorous, and approachable demeanor

Apply

Vacancy posted 1 day ago

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