Medical Records Technician

Knoxville, Tennessee, United States of America
Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Knoxville, Tennessee.

Why East Tennessee Pharmacy Services? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

TN Pharmacy Technician License & PTCB Certification Required

Scheduling Requirements:

9AM-6PM MONDAY - FRIDAY, NO WEEKENEDS & NO HOLIDAYS

Work as a liaison between operations and clients regarding medication record-keeping and any related issues. Maintain all medication-related records for all facilities. Forward any service issues to Marketing for attention.

Attributes Required:
• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Relational - ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members

Essential job functions (include the following):
• Establish and maintain facility profiles as needed and create new admit profiles as needed in QS1 system. Communicate with facilities as needed to obtain adequate information for resident/facility profiles.
• Develop and maintain contact relationships with facility staff and ensure service problems are routed to marketing and operations for timely resolution.
• Create and implement custom Standing Orders or Medication Administration Records (MAR's) print options as requested. Implement custom options within QS1 as requested.
• Understand eMar procedures and able to navigate each eMar platform, in order to trouble shoot and resolve problems with customers.
• Work with prescribers and facility staff to maintain continuous, active prescriptions for residents.
• Update monthly Medication Administration Records and Physician Orders (PO's) for facilities.
• Communicate with facilities regarding problems with prescription drug interactions and resident profiles via telephone/fax. Maintain notes on resident profiles regarding problem resolution. Communicate prescription questions/issues with physicians/medical office staff as needed.
• Establish and maintain delivery schedule for monthly records with facilities and courier function. Print monthly records and route to courier function as needed for timely delivery.
• Generate custom reports for facilities as requested. Maintain schedule for custom monthly reports, ensuring reports are provided in a timely and accurate manner. Coordinate with data entry function to ensure drug profiles are active.
• Perform monthly review of facility profiles and update as needed.
• Maintain appropriate level of supplies inventory by reporting ordering needs to the Inventory Department
• Assist Pharmacists with prescriptions, problem resolution or any other task as directed
• Entering and profiling prescriptions into various systems
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:
• High School Diploma or GED required
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications:
• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Working knowledge of State Assisted Living regulations and facility requirements
• Experience working with medication administration records

Work Environment:
• Ability to work flexible hours including weekends

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.