Bilingual Customer Service Representatives

Job Description

Job Description

Currently seeking a Spanish speaking Customer Service Representative for a healthcare call center. The call center assistant supports patient care acting as a liason for the company's center and clinical teams. This position is Monday through Friday, business hours.

Essential Functions:

Customer Service, Communication, and Conflict Resolution

• Provide excellent customer service by answering calls courteously and professionally; offer language services to non-English speaking patients.
• Demonstrate empathy, active listening skills, and effective problem-solving to address patient inquiries in a timely manner.
• Resolve patient inquiries and issues effectively and in a timely manner.
• Communicate clearly and professionally across all channels (phone, email, team chats, and text), using appropriate language and tone.
• Adapt communication style to effectively engage with individuals from diverse backgrounds and accommodate their specific needs.
• Apply critical thinking and conflict resolution skills to assess caller needs, resolve issues efficiently, and ensure a positive customer experience.
• Scheduling, Time Management, and Technology
• Handle a variety of call types including medication refills, inquiries from physician offices and pharmacies, prior authorization requests, and appointments.
• Schedule patients needing insurance enrollment/sliding fee assistance to approp. personnel.
• Understand and follow scheduling workflows, call center processes, and policies.
• Manage time effectively, using productivity tracking tools.
• Adheres to the set schedule for call handling responsibilities.
• Seek assistance or delegates as needed to meet deadlines.
• Demonstrate proficiency of call center tools and software.

Qualifications:

• Fluent in Spanish
• High School Diploma or equivalent
• 1 -2 years experience in customer service
• Knowledge of medical terminology
• Consistent, reliable attendance

\nCompany Description

Entech Medical Staffing, based in Troy, Michigan, is a woman-owned (WBENC Certified), regional provider of specialized healthcare staffing solutions, proudly serving Southeast and Mid-Michigan since 2009. For job seekers, Entech offers access to a vast network of opportunities, personalized career guidance, and support throughout the employment process, making it a trusted partner for both employers and healthcare professionals in Michigan.

Company Description

Entech Medical Staffing, based in Troy, Michigan, is a woman-owned (WBENC Certified), regional provider of specialized healthcare staffing solutions, proudly serving Southeast and Mid-Michigan since 2009. For job seekers, Entech offers access to a vast network of opportunities, personalized career guidance, and support throughout the employment process, making it a trusted partner for both employers and healthcare professionals in Michigan.