Dispatcher/Service Coordinator

$45k - $55k

Ashton Solutions

Take the next step in your career as a Dispatcher/Service Coordinator with a supportive team, room for career growth, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP (tech support company) servicing businesses across the Northeastern Ohio Region. We are looking for a Dispatcher/Service Coordinator to become a part of our collaborative team. Youll ensure that service requests received are dispatched, scheduled and followed up on in a manner that adheres to Ashton Solutions industry-leading SLA and service delivery standards. This is an on-site role in Beachwood, Ohio.

We'll Provide:

Retirement plan, health insurance benefits, paid time off
Friendly, people-focused management and technical mentors
Strong core values within a tight-knit team
Salary of $45,000-55,000 based on experience
Schedule of 7:30am-5:30pm

What Youll Do:

Manage system monitor alerts and end-user service requests to ensure courteous, timely, and effective resolution of service issues, according to respective Service Level Agreements (SLA)
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Identify priority and urgency of issues and ensure they are addressed by the service team accordingly
Assist with managing engineering staff schedules for maximum utilization and efficiency
Assist with the coordination for setup and installation of new and existing equipment, hardware, and software upgrades.
Facilitate service request handling and escalation policies and procedures.

Skills Youll Need:

Strong interpersonal skills, positive mentality, and ability to change tasks rapidlyas a service business, we expect the unexpected to disrupt our plans
Confidence and commitment to top-tier customer service in a fast-paced environment
Ability to stay organized and follow tasks through to completion with accuracy
Willingness and ability to learn new applications and skills
Office 365 experience
Knowledge of basic computer use, including PCs, printers, and network components
Ability to present ideas in user-friendly language to non-technical staff and end users
Familiarity with Managed Service Provider (MSP) software tools such as HaloPSA, ConnectWise, etc. is a plus

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Vacancy posted 2 days ago

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