Help Desk Dispatcher
CBIZ
Job Title
Essential Functions and Primary Duties
- Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner.
- Open new and dispatch existing tickets to available technicians.
- Follow up on previously dispatched tickets to ensure first call resolutions are met.
- Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets.
- Gather sufficient information from customers for proper handoff to technicians.
- Fully document all information gathered in the ticketing software system during any communication with client.
- Strong and consistent communication with internal staff as well as with customers.
- Assist with process improvements and service delivery on a continuing basis.
- Responsible for maintaining relevant certifications as needed.
- Perform tasks as assigned by management.
Preferred Qualifications
- At least 1 year of experience in an IT or related position is highly preferred
- 3 years' experience in client facing position professional services role is highly preferred
- 3 years' experience in a dispatch or an IT or related position
- Strong organizational and customer service skills
Minimum Qualifications
- High School Diploma or GED equivalent required
- Proficient use of applicable technology
- Ability to follow technical instructions and guidelines
- Able to work in a team environment
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
- Able to lift up to 50 lbs
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Help Desk Dispatcher in Independence, OH vacancy
- ...Store Dispatcher NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals. Responsibilities Scheduling deliveries and dispatching delivery drivers on a timely basis Ensuring...SuggestedShift work
- ...Dispatcher Position At Central Dispatch For Srm Concrete We are seeking a passionate leader to join our team at Central Dispatch for... ...Suite. Knowledge of DOT regulations and safety standards is helpful. Willingness to undergo SRM's pre-employment screenings....SuggestedHourly payWork at office
$39.38k
...Dispatcher Department: Campus Police & Security Services Location: Metropolitan Campus Reports To: Lieutenant Recruitment Type: External/Internal Requisition ID: req6930 Employment Type: Full-Time Support Staff...SuggestedFull timeWork at officeMonday to Friday- ...Job Title: MSP Dispatcher Location: Cleveland, OH Job Type: Full-Time and in office Overview: We're working with a Managed... ...managing incoming support requests, scheduling resources, and helping ensure timely resolution of client issues. Experience using...SuggestedFull timeWork at officeRemote workNight shift
- ...offer great benefits, free parking and are close to the turnpike and I71. Come join our team! #loveajobthatlovesyouback POLICE DISPATCHER Southwest General Police Dispatchers provides effective and efficient communications with police officers, medical staff,...SuggestedLocal area
$65k - $80k
Job Opportunity At Central Transport Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient...Local areaImmediate startFlexible hoursNight shift- ...leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our... ...- See what opportunities await today! Ohio CAT is hiring a Dispatcher to coordinate equipment service operations, with a strong focus...Temporary workFor contractorsWork at office
$20 per hour
...off, and a winter recess. Job Description POSITION OBJECTIVE Working under general direction, the Police Dispatcher serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of Case...Hourly payContract workTemporary workPart timeFor contractorsWork at office- ...Dispatcher II 96 Brooklyn Heights OH - Brooklyn Heights, OH 44131 Overview Position Type Dispatch Job Shift 10hr Travel Percentage Negligible Category IC1 Description Position Summary This position is responsible for executing a daily plan for movement...Hourly payShift work
- We invite you to cooperate (to work) as a logistics manager in the transport company Bril-Holding, which is engaged in the transportation of cars and freight throughout the United States. Our requirements and wishes for the candidate: Education not lower than secondary...Weekly payContract workImmediate start
- ...Description Job Description 360 Heating & Cooling LLC is hiring a Dispatcher / Office Assistant to support our growing HVAC and plumbing... ...a skilled Plumbing Service Technician to join our team and help deliver reliable plumbing solutions to our customers. Company...Hourly payWork at office
- Job Title *THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION* The major duties include but are not limited to: Answers calls from both internal and internal customers; Uses a pleasant...Full timeLocal areaRelocationRelocation packageMonday to Friday
- Telephone Operator These positions are located within the Communications section of the Patient Care Administrative Service at the Louis Stokes Cleveland VA Medical Center in Cleveland, OH. The primary purpose of the Telephone Operator position will be to perform some...
- ...talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite). Responsibilities: Provide Help Desk and phone support for EDI revenue cycle management applications. Use proprietary ticketing application to log, track, and escalate...Flexible hours3 days per week
$1,800 - $4,500 per week
...A logistics company is seeking a Freight Dispatcher (Independent Contractor) to work remotely in the U.S. This performance-based dispatch role offers commission-based income, with earning potential from $1,800 to $4,500+ weekly, depending on the efficiency and negotiation...For contractorsRemote work$1,800 - $3,200 per week
...Entry-Level Freight Dispatcher We are currently hiring motivated and detail-oriented individuals to join our team as Independent Freight Dispatchers. If you already have basic freight dispatching experience, we consider that a strong advantage and may offer you...Weekly payFor contractorsCurrently hiringFlexible hours$6,000 per month
...Earn $6,000–$12,000+ Per Month | Freight Dispatchers Wanted (Experienced & Entry-Level) Truck Driver Nation is expanding and we are hiring both experienced and entry-level freight dispatchers who are ready to take charge of their financial future. This is not an hourly...Hourly payImmediate start$1,800 - $4,500 per week
...A logistics company is seeking a Freight Dispatcher as an Independent Contractor, working remotely from the U.S. This performance-based role involves booking loads, negotiating rates, and communicating with drivers and brokers. With potential earnings of $1,800 to $4,...For contractorsRemote work$114.4k - $156k
...A logistics company is seeking an Entry-Level Freight Dispatcher to work remotely. Candidates should have strong negotiation skills and dispatching experience. This role offers a competitive weekly salary ranging from $2,200 to $3,000, with an annual income potential...Remote work$1,800 - $4,500 per week
...Freight Dispatcher (Independent Contractor) — $1,800 to $4,500+ Weekly Potential Employment Type: 1099 / Independent Contractor Location: Remote (U.S. Based Only) This is a performance-based dispatch role working with owner-operators under their own authority. Earnings...For contractorsRemote work$2,200 - $3,000 per week
...Entry-Level Freight Dispatcher (Remote) – Earn $2,200 to $3,000 Weekly ($114,400–$156,000 Annually) We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with strong income potential. Candidates must already understand...Weekly payStart working todayWork at officeImmediate startRemote workWork from homeHome office$1,800 - $3,200 per week
...A logistics company is seeking motivated individuals for an Entry-Level Freight Dispatcher position in Cleveland, Ohio. This role involves coordinating freight dispatching for owner-operators, managing communications with drivers and brokers, and maintaining accurate...Weekly payFlexible hours- ...driver schedules and routes, ensuring compliance with customer requirements and FMCSA Hours of Service (HOS) regulations Utilize dispatch software, GPS tracking systems, and online load boards (such as DAT) to source, assign, and manage freight loads effectively...Hourly payTemporary workWork at office
$1,500 - $3,000 per week
...Earn $1,500–$3,000+ Weekly | Now Hiring Freight Dispatchers (Experienced & Entry-Level) Truck Driver Nation is growing, and we're looking for Freight Dispatchers ready to take control of their financial future. Experienced Dispatchers – Put your skills to work with...Immediate start$8,000 per month
...Freight Dispatchers Wanted Truck Driver Nation is hiring motivated individuals ready to build a high-paying career from the comfort of home. Whether you're an experienced dispatcher or brand new to the industry, we'll provide the training, tools, and support you need...Hourly payWork from home$21 per hour
...Trades Holding Company is looking for a highly organized and proactive Electrical Dispatcher to coordinate daily schedules for our electrical field technicians while delivering exceptional customer service. This role is critical to ensuring jobs are assigned efficiently...Hourly payWeekly payApprenticeshipWork from homeMonday to Friday$24.57 - $30.57 per hour
...Police Dispatch Operating radio, answering and transmitting emergency (911) and non-emergency calls for Macedonia and several other communities for police, fire and rescue calls and computer data entry (CAD). Applicants must be willing to work shifts, including weekends...Hourly payFull timeShift work- ...opportunities to excel. Why We Need You Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and will look at this opportunity as a career, not just a job. The Big Tasks Evaluate...Work at office
- ...Analyze, evaluate, and report traffic and performance data. Provide technical support to customers and call center personnel Dispatch FST based on retailer service requests Prioritize calls according to urgency and importance Use phone or computer to send...Temporary workWork experience placement
- ...Dispatcher AMAT Twinsburg, Ohio, United States Job ID: 524459 The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment...Work at officeLocal areaNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Dispatcher. Be the first to apply!
Related searches
- helping hand Independence, OH
- seasonal holiday help Independence, OH
- kitchen help Independence, OH
- help wanted Independence, OH
- help wanted no experience Independence, OH
- full time general help wanted Independence, OH
- christmas holiday help Independence, OH
- full part time help wanted Independence, OH
- companies hiring holiday help Independence, OH
- part time help wanted Independence, OH

