Telephone Operator

Job Title

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

The major duties include but are not limited to:

• Answers calls from both internal and internal customers;
• Uses a pleasant and calm demeanor at all times;
• Directs each call to its appropriate location;
• Assists in times of emergency medical responses;
• Processes incoming calls to the Medical Center, Domiciliary, and Community Based Outpatient Clinics (CBOCs);
• Answers calls promptly;
• Receives various calls to include, but not limited to, emergency and emergency assist calls, general information, medical center customer assistance, as well as processing and transferring international calls;
• Utilizes the medical center public address announcement paging system to pass overhead announcements throughout the facility;
• Follows local policies and procedures when providing information and handling calls;
• Utilizes the telephone directory system to direct a call to the appropriate location;
• Maintains allocated equipment and reports all equipment failures in a timely manner to the lead telephone operator or supervisor; and,
• Performs all other duties as assigned.

Work Schedule:

• Full Time, Monday - Friday; 8:00am - 4:30pm; rotating weekends and holidays
• Full Time, Tuesday - Saturday, 6:00am - 2:30pm with rotating holidays.

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved