Director of Admissions

Scion Staffing has been engaged to conduct a search for a Director of Admissions on behalf of our client, a mission-driven behavioral health organization providing substance use and mental health treatment services in Los Angeles, California . This is an exciting full-time, direct-hire opportunity for an experienced admissions leader to oversee a high-performing intake team and drive admissions strategy, operational excellence, and an exceptional client experience.



POSITION OVERVIEW
The Director of Admissions will lead the organization's Admissions Department and oversee the full client intake and admissions lifecycle. Reporting directly to the Chief Executive Officer, this individual will manage and develop the admissions team, optimize inbound and outbound call processes, strengthen conversion performance, and ensure admissions practices meet organizational and regulatory standards.


The ideal candidate brings significant admissions or intake leadership experience within behavioral health, substance use treatment, addiction treatment, or a related healthcare environment , along with a strong understanding of levels of care, admissions metrics, and client-centered service.



RESPONSIBILITIES

• Lead, mentor, and develop the admissions team, including intake specialists and coordinators.
• Develop and execute admissions strategies that support census and organizational growth goals.
• Oversee the complete admissions process from initial inquiry through successful admission.
• Optimize inbound/outbound call workflows, follow-up processes, benefit verification, and CRM utilization.
• Monitor conversion rates, referral sources, admissions trends, and other departmental KPIs.
• Ensure appropriate after-hours coverage and responsiveness to urgent admissions inquiries.
• Maintain compliance with applicable federal, state, accreditation, and documentation requirements.
• Oversee accurate completion of financial documentation, benefit verifications, payment agreements, and related admissions paperwork.
• Partner closely with clinical, operational, marketing, and executive leadership.
• Recruit, onboard, train, and retain high-performing admissions professionals.
• Identify opportunities to improve processes, systems, client experience, and departmental performance.

QUALIFICATIONS

• Bachelor's degree required; master's degree in healthcare administration, psychology, social work, or a related discipline preferred.
• 5+ years of admissions or intake experience within behavioral health, substance use/addiction treatment, or healthcare.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of substance use treatment modalities and levels of care.
• Experience managing admissions teams, call-center operations, or high-volume intake functions strongly preferred.
• Experience with Salesforce or a comparable CRM.
• Demonstrated ability to track and improve admissions KPIs, including conversion and census.
• Strong leadership, communication, analytical, and process-improvement skills.
• Ability to work flexible hours as needed to support admissions operations.

COMPENSATION & BENEFITS
Competitive salary range $100,000-$135,000 commensurate with experience plus benefits!



ABOUT OUR SEARCH FIRM
Scion Nonprofit Staffing is an award-winning national nonprofit recruitment and staffing specialist for nonprofit organizations, foundations, associations, and educational institutions! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals supporting incredible missions and programs. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire nonprofit recruiting, interim leadership placement, and temporary professional staffing.


We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm and our practices can be found online. Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.


For opportunities located in a region that has enacted fair chance, arrest, or conviction based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.