Service Department Manager

Job Description

Job Description

Primary Responsibilities:

· Lead all aspects of the Agriteer Service Team in Richland.

· Passionately promote and reproduce the mission, Vision, and Core Values of Agriteer.

· Schedule, assign, and monitor work for Technicians.

· Actively participate on the Richland Leadership Team.

· Key influencer for Customers and Team Members as we optimize growth opportunities.

On-Going Goals:

· Continue to integrate Richland operations into the overall Agriteer organization.

· Work cooperatively with Corporate Leadership and Service Team Leaders at other locations to optimize functionality and facilitate remarkable Customer service.

· Pursue appropriate, continuing education personally and for service Team Members.

Responsibilities:

· Project a professional and courteous attitude.

· Participate in hiring, training, developing, and retaining technicians.

· Review and approve work orders for accuracy and timely invoicing.

· Provide remarkable Customer service, including conflict resolution when necessary.

· Work with Location Leader and Corporate Leadership Team to develop a budget and monitor monthly service department profitability.

· Give high priority and attention to detail, accuracy, and efficiency, meeting goals and standards as established with Corporate Leadership.

· Complete Team Member Performance Reviews, both formal and informal, in a timely manner.

· Any other task assigned by leadership.

Special Considerations:

· Willingness to embrace and model the Agriteer Core Values

· Works well in a Team environment: Modeling, Motivating, and Mentoring those led.

· Communicates well – verbally, nonverbally, and in writing.

· Strong Customer focus with capacity to “flex” and adjust personal schedule as necessary.

· Dependable – meets commitments, works independently, accepts accountability, and makes wise decisions in alignment with Company aspirations.

· Working knowledge of agricultural products.

· Saturday hours and overtime as seasonally required.

Compensation:

· Agriteer benefits package outlined in Team Member Hand Book.

· Hourly Position.

We honor God, we are passionate in the service of Customers, we practice deference to our fellow Team Members, and we pursue excellence in every area of our business. Further, we aspire to continue to grow organically, providing personal enrichment opportunities, fair monetary compensation and a healthy work environment for Team members. Our quest for financial profitability and sustainability is essential and will allow us to expand our business.

Company Description

We honor God, we are passionate in the service of Customers, we practice deference to our fellow Team Members, and we pursue excellence in every area of our business. Further, we aspire to continue to grow organically, providing personal enrichment opportunities, fair monetary compensation and a healthy work environment for Team members. Our quest for financial profitability and sustainability is essential and will allow us to expand our business.