Senior Order Processor

Senior Order Processor

Santa Clara, CA

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company's mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We are a global company with a strong company culture and employees located in over 14 countries. Yubico's headquarters are based in Stockholm, Sweden, Santa Clara, CA and Singapore. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

At Yubico, we offer:

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here.

The Role:

We are looking for an Order Processor to process and validate customer orders end-to-end in Salesforce (SFDC), NetSuite and YubiKey as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. They will act as the operational bridge between Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows.

The ideal candidate should also look at existing manual, multi-step operations and actively analyze how to transition them into seamless, automated flows. You will act as both a reliable operational anchor and a continuous improvement partner - collaborating across Sales, Finance, and Systems teams to turn high-touch, tribal-knowledge procedures into predictable, automated, and scalable business processes.

Tasks & Responsibilities:

• Execute accurate entry, validation, and processing of customer purchase orders in SFDC, NetSuite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
• Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
• Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
• Manage purchase order lifecycle and returns process according to company guidelines
• Handle inbound order-related support requests to maintain a positive customer experience
• Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
• Identify workflow bottlenecks and implement process improvements to increase team efficiency by translating repetitive, rules-based human tasks into structured data requirements and deterministic logic and process maps, preparing them for automation or programmatic integration
• Provide timely status updates and escalate issues to the Sr. Manager, Order Management US

Basic Qualifications:

• Minimum 5 years in a similar order processing, order management, or operations role with demonstrated success in actively transitioning complex, manual operational pipelines into automated or low-touch systems
• Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams with exceptional ability to deconstruct a highly manual, multi-step process into logical, sequential rules suitable for future automation
• Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe with a deep understanding of relational data and how information syncs across primary business systems (such as CRMs, ERPs, and billing engines) via automated channels
• Proficient with Office/G?Suite apps (Docs, Sheets, Slides)
• Demonstrated ability to document SOPs and implement process improvements
• Detail?oriented, methodical, service?minded, strong problem?solving skills, and a desire to learn
• Excellent written and verbal communication
• Must be located in the San Francisco Bay Area and able to report onsite to the Santa Clara, CA office five days a week

U.S. benefits designed for your overall well-being:

Health coverage. We've got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.

Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.

Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.

Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.

Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.

Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).

Commuter Benefits. If you need to commute to the office, we offer commuter benefits.

Strong mission & company values. We're a global team on a global mission to make the internet more secure for everyone. We believe that every person's work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.

Salary Pay Range

$32 - $40 USD

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.