Client Service Representative

Do you love animals, enjoy helping people, and thrive in a fun, team-oriented environment?

We are seeking a friendly, organized, and compassionate Veterinary Client Service Representative to serve as the first point of contact for our clients and patients. This role is vital in creating a welcoming experience while ensuring efficient communication and smooth daily operations. The ideal candidate excels in customer service, multitasking, and maintaining a calm, professional demeanor in a fast-paced environment.

Responsibilities:

· Greet clients and patients warmly, providing a positive and professional first impression

· Answer incoming calls, schedule appointments, and address client inquiries

· Manage appointment flow to support efficiency for the medical team

· Accurately enter and update patient and client information in the computer system

· Process payments, invoices, and financial transactions

· Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care

· Provide clients with information regarding services, treatments, and general pet care

· Handle multiple tasks simultaneously while maintaining attention to detail

· Assist with administrative duties such as filing, email communication, and record keeping

· Helping maintain a clean, organized, safe, and welcoming hospital environment, both inside and outside.

· Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Qualifications:

· Previous customer service experience preferred; veterinary or medical office experience preferred

· Strong computer skills and ability to learn practice management software

· Excellent verbal and written communication skills

· Ability to multitask and remain organized in a fast-paced environment

· Comfortable handling sensitive or emotional situations with empathy and professionalism

· Ability to remain calm under pressure

· A positive team player who is willing to jump in and help wherever needed

· Reliable, responsible, and flexible.

· A reliable and flexible schedule is a must.

Benefits (optional to include):

· Competitive pay

· Opportunities for growth and advancement

· Employee pet care discounts

· Supportive, team-oriented workplace culture

· Medical, dental benefits, and vision

· 401(k)

· Free wellness subscriptions (Head Space)

· WOOF University, offering abundant of training in a variety of topics

· Opportunities to give back through strong Shelter partnerships and VCA Charities

· Paid vacation/sick days

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com