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July Solutions Center Representative (Cisco)

$19 per hour

Tailored Management

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!



Role : Solutions Center Representative - Life Insurance

Pay Rate : $19 per hour, paid weekly

Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor))

Schedule: Monday - Friday, Flexible hours b/w 8:00a-8:00p EST

Target Start Date: Training will be from 7/6/26-8/10/26, upon completion of new hire onboarding


Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed during Training.


*Candidate MUST have access to router. Client will provide an Ethernet cable.
**Candidate MUST review
A Day In The Life video
prior to interview with hiring team.


Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.



Key Responsibilities:

  • Handle inbound calls from members, partners and financial professionals
  • Interpret policy changes and provide expert guidance
  • Maintain records and use insights to enhance customer relationships
  • Ensure compliance with industry regulations and company policies
  • Educate customers on financial implications, penalties, and plan benefits
  • Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
  • Participate in career development and goal-setting sessions
Qualifications:
  • Education: Recent degree in finance, business, insurance, economics, or communications preferred
  • Experience: 1+ year in customer service or sales
  • Skills:
    • Knowledge of various insurance products and the sales process
    • Solid understanding of legal implications of certain product features in different states
    • Strong communication and problem-solving abilities
    • Computer proficiency
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.


#TMCS
Vacancy posted 5 days ago
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