Concierge 4 - Armonk, NY

Concierge 4 / Workplace Ambassador - Armonk

This contract Concierge 4 / Workplace Ambassador role is a client-facing position focused on delivering an exceptional, hospitality-driven workplace experience. You act as the primary point of contact for employees and guests, coordinating services, managing requests, and ensuring a seamless, high-touch environment across the facility. The role blends concierge, front desk, and experience services responsibilities, requiring strong communication skills, a professional demeanor, and a passion for customer service.

Responsibilities

• Serve as the primary point of contact for all employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services.
• Act as the main contact for client requests, ensuring thorough follow-up and proper handoff of work to internal teams with timely status updates.
• Deliver Ambassador and concierge services in full compliance with service level agreements, standard processes, professional brand standards, and all applicable local laws and regulations.
• Conduct routine walkthroughs and lobby inspections to assess service delivery, verify compliance with service level agreements, and identify opportunities for improvement.
• Manage ticket creation, tracking, and resolution in the computerized maintenance management system (CMMS), ensuring accurate documentation and timely closure of service requests.
• Support data collection, analysis, and reporting activities to maintain alignment with client goals and objectives.
• Work collaboratively with the broader account team to deliver integrated Experience Services across business lines, including Facility Management, Engineering, and Projects.
• Coordinate with third-party vendors and service partners to maximize service quality and efficiency, continually improving performance and striving to exceed client expectations.
• Provide front desk and receptionist-style support, including greeting and directing visitors, handling inquiries, and offering white-glove service to employees and guests.
• Assist with scheduling and coordination of meetings and events, ensuring logistics are managed smoothly and professionally.
• Perform administrative support tasks such as data entry, badge and access support, and general administrative assistance related to workplace services.
• Maintain a professional, welcoming presence in the lobby and common areas, reinforcing a hospitality-focused workplace environment.

Essential Skills

• High school diploma or equivalent.
• Minimum 25 years of experience in customer service, hospitality, facilities management, front desk, or a related client-facing role.
• Demonstrated front desk or concierge experience, including receptionist-style customer service and client-facing interactions.
• Experience with scheduling meetings and events and coordinating related logistics.
• Ability to perform lobby inspections and walk the facility to monitor service delivery and appearance.
• Excellent interpersonal and communication skills, with the ability to engage professionally with employees, guests, vendors, and service partners at all levels.
• Strong problem-solving abilities with a proactive approach to identifying and resolving issues.
• Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and high service quality.
• Proficiency in Microsoft Office Suite.
• Ability to learn and effectively use computerized maintenance management systems (CMMS) for ticket and work order management.
• Professional demeanor and strong customer service orientation, with a genuine passion for hospitality and creating positive workplace experiences.

Additional Skills & Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
• Previous experience in a corporate workplace environment or integrated facility management setting.
• Familiarity with service level agreements (SLAs) and performance metrics in facilities or hospitality operations.
• Experience using CMMS platforms for work order management and tracking.
• Knowledge of vendor management and coordination with third-party service providers.
• Experience in administrative support, including data entry and administrative assistance.
• Experience in handling badges and access control in a corporate or hospitality environment.
• Demonstrated ability to provide white-glove, high-touch service in a client-facing role.
• Customer service oriented mindset with a focus on building positive relationships and enhancing the client experience.

Work Environment

This is a contract position based onsite in Armonk, with free parking available for employees. The standard shift runs Monday through Friday from 8:15 a.m. to 5:15 p.m., with flexibility and potential adjustments as needed. The role operates in a professional corporate environment that emphasizes hospitality, high-touch service, and close collaboration with facilities, engineering, and project teams. You will work at and around the front desk and lobby, performing regular walkthroughs of the workplace to monitor service delivery and appearance. Technologies commonly used include Microsoft Office and a computerized maintenance management system (CMMS) for ticket and work order management. Interviews typically involve a first-round virtual conversation followed by a second-round in-person meeting. The dress code is professional, reflecting the client-facing, white-glove nature of the role.

Job Type & Location

This is a Contract position based out of Armonk, NY.

Pay and Benefits

The pay range for this position is $27.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Armonk, NY.

Application Deadline

This position is anticipated to close on Jul 3, 2026.