Collections Customer Service Rep

Job Description

Job Description

Description

Honda is simultaneously hiring for multiple departments

Customer Accounts Representative

• Monday – Friday

• 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with every other Saturdays (twice a month - 8 AM – 12 PM)

• This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Also, collecting credit card info, or if customers don’t have auto-pay turned on, or if they forgot their password to log in etc. Any “heavy” collections activity goes to another department.

Customer Care Representative

• Monday – Friday

o 8 AM – 5 PM with one Saturday a month (8 AM – 12 PM)

• Answering incoming calls throughout the day from Honda/Acura customers who need assistance with their account, payment, information, title request, payment options, logging into website etc.

Credit Department

The Credit Department is the starting point for all accounts which are financed through American Honda Finance Corporation.

Summary: Candidates will work within the crediting department and will not take any calls, however they will have some outbound calls (10-15 a day) with dealers to verify or collect further information. They will look over all contracts for leasing/purchasing to verify all information is accurate and included if necessary. Once they clear the contract it will move to corporate for further processing/activation. They will have 2 monitors to process loans and enter in all data accurately.

· Verifies contracts and all necessary forms from the dealer are received and correct

· Enters the customer information into AHFC system and assigns an account number

· Files the contract and supporting documents in the appropriate location for future reference

• Must be flexible, schedule may change with business needs.

• Mandatory overtime as needed-currently two Saturdays per month 8:00am to 12:00pm.

Other Information:

- 6-month contract to hire

- Onsite in Irving

- Looking for career minded individuals

- Will be cross-trained and moved between departments every few months or so

Skills

bachelor's degree, customer service, call center, auto finance, data entry, Customer support

Top Skills Details

bachelor's degree,customer service,call center,auto finance,data entry

Additional Skills & Qualifications

- Problem solving skills, attention to detail

- Must have excellent Communication Skills

- Experience with customer service and problem resolution

- Bachelor's degree highly preferred

Best: Bachelor's OR Associates

Avg: 1-2 years of professional work experience

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Grand Prairie, TX.

Pay and Benefits

The pay range for this position is $18.50 - $23.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Grand Prairie,TX.

Application Deadline

This position is anticipated to close on Aug 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.