Front Desk Associate - Front Desk Agent Part Time - 2nd Shift

Job Description

Job Description

Description:

Black Mountain, NC, Guest Services 

Nestled in the Blue Ridge Mountains, Ridgecrest Conference Center's mission is impacting lives for Gods glory through purposeful hospitality. Ridgecrest offers everything needed for meaningful gatherings, including comfortable guest rooms, versatile meeting spaces, and both indoor and outdoor activities surrounded by stunning mountain views.  

Each year, our team is excited to serve over 50,000 guests. We are driven by our core values of serving one, making it better, cultivating relationships and creating purposeful experiences that matter. 

If you have a servant heart and a passion for hospitality, joining the Ridgecrest team could be your opportunity to make a difference. Our Front Desk Associates serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive. 

They bring God glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it is important that our Front Desk Associates are warm, helpful, and create a lasting positive impression. 

Our Front Desk Associates embody Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!” 

Job specific highlights:

Pay Range : This position starts at $15.00 per hour, plus shift differential for 2nd and 3rd shifts. Pay may be negotiable depending on experience. 

Schedule : Weekends, nights, and holidays are required. 

• 2nd Shift is typically 4-10pm but can be 2-10pm. 
• 3rd Shift is 10pm-8am. 

Essential Job Duties:

• Coordinates guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys to ensure a seamless check-in experience. 
• Demonstrates a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments. 
• Delivers exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy. 
• Executes cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures. 
• Handles lost and found management and monitors Front Desk supply inventory, ensuring organized operations and timely replenishment of materials. 
• Assists with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout. 
• Performs Night Audit and computer system functions, including posting room charges, completing audit cut-off, batching and processing credit cards, completing end-of-day processes, and checking out groups. 
• Consistently exemplifies Ridgecrest’s Core Values: 
• Serve One 
• Cultivate Relationships 
• Create Purposeful Experiences 
• Make It Better. 
• Performs other duties as assigned by the Front Desk Manager. 

• Personal affirmation of Ridgecrest’s Statement of Faith. 
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality. 
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience. 
• Ability to act with integrity, professionalism, and confidentiality. 
• Excellent verbal and written communication and interpersonal skills. 
• Proven ability to handle confidential information with discretion. 
• Strong organizational and time-management skills. 
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.

Qualifications:

• High school diploma or GED (required). 
• Customer service or hospitality experience (minimum of 6 months); or  
• Office clerical work and/or computer or cashier experience (minimum of 6 months). 
• Previous experience using SMS Host or other property management systems (Preferred). 

Physical Requirements:

• This job requires working irregular schedules (nights, weekends, and holidays). 
• Requires the ability to communicate effectively and use good public relations skills. 
• Extended periods of sitting, working on a computer, and viewing screens. 
• Availability for nights, weekends, and on-call support. 
• Accuracy and timeliness are necessary in performing job tasks. 
• Ability to lift up to 50 lbs. 
• Purposeful Hospitality is the how related to our what, impacting lives, and why, for God’s glory. Therefore, it is essential that every team member understands how to provide purposeful hospitality in their specific areas of responsibility. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.