Server trainer

CINÉPOLIS CAREERS

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our "Cinépolis Luxury Cinemas" and "Movie House & Eatery" theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.


AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!
JOB DESCRIPTION

DEPARMENT: Operations


LOCATION: Theater
REPORTS TO: General Manager

JOB DUTIES

• Set an example for the rest of the staff in all areas of guest service.
• Provide feedback to trainees and Management on the progress of training.
• Ensure that all Servers complete necessary Schoox training courses.
• Follow any/all assigned training schedules.
• Train the servers to process all payments correctly and responsibly and return to guests at appropriate time to limit disruptions to the films.
• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System in a timely manner to further assist guests.
• Embody Nice and Amazing Service by following all Seat Dining procedures.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of the menu and Cinepolis offerings.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in the point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal.
• Obtain a credit card when an order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
• Implement alcohol service and safety training, including not over-serving an intoxicated guest, and do not hesitate to ask for management intervention if necessary.
• Help to process daily server paperwork accurately and timely.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Navigate guest complaints and assist with requests or direct them to the proper resource if unable to assist.
• Assist with crowd control and seating of guests as needed.
• Cognizant of issues with movie communicating with management or the projectionist when issues arise.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid, and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.

• Support daily operations by cleaning theaters in between movie sessions and at the end of the night

• Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE AND SKILLS

• Must be 18 years or older.
• 1+ years of full-service serving experience in a Cinepolis theater.
• ServSafe, Food Handler's, and Alcohol certifications required.
• Standing, walking, lifting, twisting, traversing stairs, and bending on a frequent basis.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast-paced and constantly changing environment while maintaining a smile and positive attitude.
• Great communication skills with the ability to handle difficult and stressful situations and issues positively.
• Have integrity and can be counted on to do the right thing.
• Flexible working hours including holidays and weekends.

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.