Receptionist

Job Description

Job Description

We are glowing up! Welcome desk coordinator heroes wanted! (No cape required). We are a modern disability firm redefining what claimant service looks like in this space-responsive, transparent and deeply human.

About the Job:
We are looking for someone who has a big heart and a calm voice, likes helping people, keeps cool under pressure, make customers feel heard, believes empathy is a superpower, solution focused, detail oriented without losing the human touch, confident communicating across phone, email and text, this is not a "copy-paste reply" job. This is a "think, solve, repeat" role.

Responsibilities:

• It is your foremost responsibility to compassionately treat all claimants, deliver service that reflects our values, maintain and update client data within the case management system to ensure 100% accuracy;
• Shift gears while staying organized and on track and keep documentation complete while managing incoming telephone calls.

Qualifications:

• Customer service experience 2+ years preferred, awesome communication skills, time management guru;
• Able to think outside the box, self-motivated, pleasant phone personality, and organized, team player;
• Multitask capability without compromising on quality and dependable and punctual.

A background check must be passed to be considered for this position. This is a drug free environment.

The Perks: No weekends, 401K Plan, Profit Sharing, Health Insurance, Paid vacation/sick time and working with a professional, playful, diverse, team while helping others!