Automotive Technical Service Representative

Mankiewicz Coatings, LLC 1200 Charleston Regional Parkway Charleston, SC 29492 USA Over 125 years of innovation have made Mankiewicz a leading manufacturer of high‑quality coating solutions for industrial production across automotive, aviation, railway, machinery, yacht, and wind power industries. Position Title: Automotive Technical Service Representative Location: Southfield, MI Job Id: 194‑2026 # of Openings: 1 Role Overview The Technical Service Representative provides technical support to automotive customers, addressing application questions, troubleshooting issues, and managing project‑support activities. Role Responsibilities Support and service automotive customers and prospective customers with technical application questions and problems. Project‑supporting technical assessment of performance systems and application‑technological project management. Technical customer support for implementation of new products and monitoring technical trends. Manage testing for marketability of new applications and application systems. Conduct competitive research, evaluate results, and present new products and advantages to customers based on their processes and requirements. Identify customer needs and market opportunities to expand business; adjust products accordingly. Develop, conduct, and document application‑technological trials; consult customers on equipment. Test application parameters of new product developments, optimize in cooperation with the laboratory. Organize workshops with colleagues and customers; develop application recommendations internally and externally. Document internal processes (ATA reports, sample orders). Analyze and resolve application problems and complaints. Define application windows; instruct customer painters and application engineers on techniques and pretreatment methods. Ensure travel planning, compliance with policies, and flexibility to perform additional duties as needed. Requirements Professional level Chinese language skills (preferred). Complete hazardous waste training within 6 months of hire and annually thereafter, in compliance with South Carolina regulations. Excellent verbal and written communication skills with internal and external customers. Intermediate knowledge of installations, technical systems, and application techniques (nozzles, piston pump, double diaphragm pumps). Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Ability to work under pressure, meet deadlines, and provide exemplary customer service. Travel both domestically and internationally, including to destinations requiring vaccination proof. Work independently and complete assignments per instructions, routines, and standard practices. Physical Demands Perform essential job functions safely, maintaining attendance per ADA, FMLA and local standards. Frequent walking, standing, heavy lifting, stooping, bending, kneeling, and reaching. Mix paints, use sprayers and other equipment efficiently. Exposure to fumes and hazardous chemicals. Lift and carry up to 50 pounds; stand up to 8 hours/day. Communicate clearly on the telephone. #J-18808-Ljbffr Mankiewicz Gebr. & Co. (GmbH & Co. KG)