Product Support Representative AK, LA, TX, OK; U.S.A.

Product Support Representative

Tigercat Industries Inc. is looking for a highly motivated, driven and organized Product Support Representative covering primarily Arkansas, Louisiana, Texas, and Oklahoma region of the USA.

The successful candidate will be required to travel extensively to troubleshoot and resolve issues with dealer technicians to minimize downtime of machines and support new machines deliveries. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Tigercat Industries is a proud, privately owned Canadian company since 1992. We specialize in the design and manufacture of premium quality forestry and off-road industrial equipment. Our valued employees are the roots of our success! We have multiple locations in Southwestern Ontario, and approximately 2000+ employees.

Having training and experience are key, but at Tigercat Industries, we believe that it's what you DO with what you have that counts. Our people are empowered to put their training, experience, and expertise into action.

Primary Responsibilities:

• Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
• Conduct in-depth root cause analysis of equipment failures, identifying trends and implementing effective corrective actions.
• Collaborate closely with dealers, service managers, the service team, engineering, and internal management.
• Support new machine deliveries and ensure smooth customer onboarding.
• Gather and analyze customer feedback to identify areas for product improvement.
• Participate in industry events and represent Tigercat at trade shows.
• Prepare technical reports and maintain accurate documentation.

Skills, Education and Qualifications:

• Advanced technical expertise in hydraulics, electrical, mechanical, and diesel systems.
• Strong troubleshooting and problem-solving skills with a focus on efficiency.
• Proficient in reading and interpreting drawings, specifications, and technical documentation.
• Post-secondary education in a relevant field (e.g., mechanical engineering, diesel technology, heavy equipment technical certification) or equivalent experience.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
• Highly organized and self-motivated with the ability to work independently and manage multiple projects simultaneously.
• Adaptable and resourceful with the ability to thrive in a fast-paced and challenging environment.
• Extensive travel within the assigned region and occasional travel to Canada required.
• Passionate about the forestry industry and eager to contribute to our success.

Key Relationships:

• Regional Service Manager
• Service Manager
• Service Director
• District Managers
• Engineering Product Groups
• Tigercat Service and Sales Personnel
• Dealer Service & Sales Personnel

What We Can Offer You:

• Family-Oriented Company: Lots of social events, BBQ's, pizza parties and more!
• Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
• 401k Matching Program: Retirement planning? We've got your back!
• Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
• Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.

Why work for Tigercat?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.