Early Intervention Care Navigator

Early Intervention Program Coordinator

The Early Intervention (EI) program provides developmental support and services for children from birth through two years of age who have special developmental needs. EI services can help improve a child's ability to develop and learn as well as assist families by teaching new ways to promote a child's development. The EI program provides services such as speech therapy, physical therapy, and other developmental services. EI is a voluntary program offered statewide and does not discriminate based on race, culture, religion, income level or disability.

What you'll be doing:

This position is responsible for receiving referrals via the EI Colorado Referral Line, fax, and online referrals through the EI statewide Salesforce data system for families that have an infant or toddler with a diagnosed established condition or suspected developmental delay referred for evaluation to EI Colorado. As the initial service coordinator of record, this position is the first point of contact for families and is responsible for explaining the early intervention program and process for evaluation, family rights, eligibility, and service provision. This position is responsible for conducting the intake process and scheduling evaluation activities via the data system.

Major Job Duties include, but are not limited to:

• Referral and Intake
  • This position is responsible for the timely response to referrals as part of a Referral and Intake Team that receives statewide referrals through the EI Colorado Referral Line, fax, and online via the EI Salesforce data system.
  • Acts as a first point of contact for families that have an infant or toddler with a diagnosed established condition or suspected developmental delay and serves as the initial service coordinator.
  • Explains early intervention and the evaluation process to families in a culturally responsive manner.
  • Conducts an intake questionnaire, provides information on the family's rights, explains the evaluation process, utilizes developed protocols to determine the best disciplines to provide the multidisciplinary evaluation, enters child and family information into the data system, and schedules the multidisciplinary evaluation.
  • Sends referral status updates to the referral source.
• Evaluation Scheduling
  • Works independently in a remote working environment to schedule evaluations based on family preference and provider availability. Accesses statewide Salesforce data system to enter information and determine provider discipline, location, and availability.
  • Manages the missed appointment and reschedule process.
  • Documents work activities.
  • Works with the Intake Manager and other Care Navigators to ensure a smooth and positive experience for referral sources and families seeking an evaluation.
  • Adheres to all protocols and scripts to ensure a consistent and high-quality experience for families.
• Referral to Early Intervention (EI) Entities
  • Once a child is determined eligible or ineligible for early intervention services, completes a referral in the data system to the appropriate EI entity or, if ineligible, other resources to support the child and family.
  • Acts as a liaison to assigned EI entity to ensure a smooth transition (warm hand-off) to the receiving program and ongoing service coordinator.
  • Adheres to all required timelines to ensure that EI entities have ample time to begin timely services.
• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1B3XX - AdministratorIII

Minimum Qualifications Experience Only:

Six (6) years of full-time professional work experience in a field related to psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development, and family studies, or in an occupational field related to the job assigned to the position. Must have (2) two years of professional experience working as a service coordinator, in a call center, or in an occupational field related to the work assigned to the position.

OR,

Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years ; psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development and family studies, or a closely related field is required. Must have (2) t wo years of professional experience working as a service coordinator, in a call center, or in an occupational field related to the work assigned to the position. Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. "See Resume" statements on the application will not be accepted. In addition, part-time work will be prorated.

Substitutions: Additional related experience may substitute for the education on a year-for-year basis. Additional appropriate education in a related field may substitute for the experience requirement on a year-for-year basis.

Preferred Qualifications:

• State experience relevant to this position
• Superior oral and written communication skills
• Prior professional experience working in state, federal or county agency
• Experience working in a team setting
• Experience working with highly confidential information
• Proficiency using Microsoft Office Suite and Google Applications

Highly Desired:

• Experience with Google Meet, Zoom, Teams, or other web-based platforms for meetings
• Experience with Salesforce
• Proven editing abilities in composing, editing, and reviewing memos and documents

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, convictions of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDEC with an official disposition of any charges.
• Travel - Occasional travel is required less than 5% of the time and may require travel in adverse conditions or overnight stays.

DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( View email address on click.appcast.io ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed View phone number on click.appcast.io) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at View phone number on click.appcast.io; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.