Vice President, Application Support Engineer

Description:
Hybrid 4 days onsite in either Pittsburgh, PA or Lake Mary, FL

Our client seeks a Vice President, Application Support Engineer to provide Level 2 production support and Level 3 development support for a Depositary Receipts platform. The role requires strong SQL and Java skills, with the ability to troubleshoot across application, database, and infrastructure layers. The engineer will participate in on-call rotation, resolve incidents, drive root cause analysis, and contribute to enhancements and automation. Experience with cloud monitoring, Splunk, Python scripting, and AI-assisted development tools such as GitHub Copilot is preferred. Two shift options are available: 7:00 AM - 4:00 PM or 12:00 PM - 8:00 PM. The team values proactive collaboration and continuous improvement in support processes.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $85.00/hr. w2

JN -51

Responsibilities:

• Provide Level 2 production support and Level 3 development support for Java-based applications.
• Diagnose and resolve incidents, perform root cause analysis, and implement permanent fixes.
• Monitor application and database performance, identify bottlenecks, and execute maintenance tasks.
• Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues.
• Create and maintain runbooks, troubleshooting guides, and incident documentation.
• Leverage SQL to write complex queries, analyze data, and troubleshoot issues across systems.
• Use monitoring and troubleshooting tools including cloud monitoring platforms and Splunk.
• Contribute to code fixes and enhancements in Java and support new development as needed.
• Automate repetitive tasks using scripting, preferably Python and shell.
• Participate in an on-call rotation and support a production environment.
• Drive continuous improvement of operational support and customer experience.
• Apply DevOps and SRE practices for reliability, scalability, performance, and security.
• Understand end-to-end application and data flows across integrated systems.
• Engage with AI-assisted development tools such as GitHub Copilot to improve efficiency.

Experience Requirements:

• 8-10 years of related experience, preferably in financial services.
• Strong SQL expertise including performance tuning, deadlock analysis, and execution plans in SQL Server.
• Hands-on Java experience with ability to read, debug, and enhance code.
• Experience with monitoring tools including Splunk and cloud monitoring platforms.
• Familiarity with Angular, Kafka, and CI/CD, plus tools such as AWS, S3, Ansible, Docker, Linux, Azure, AppDynamics.
• Proficiency with Agile, DevOps, and Site Reliability Engineering concepts.
• Experience with Unix/Linux, shell scripting, job scheduling, and application servers such as Tomcat.
• Analytical problem-solving skills with meticulous attention to logs, code, and database metrics.
• Effective written and verbal communication with cross-functional teams.
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
• Interest in AI tools and configuration of AI agents, including prompts for Copilot.

Education Requirements:

• Bachelor's degree in computer science or related discipline, or equivalent work experience. Advanced degree preferred.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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