Front Desk and Sales Associate

Job Title: Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non-Exempt Summary: We're looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you'll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you. Duties and Responsibilities: Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door. Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach. Guide families through the student registration process using effective sales and customer service techniques. Handle customer concerns and complaints professionally, with a solution driven approach. Assist families with merchandise and vending purchases. Make calls to resolve open account issues with professionalism and care. Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area. Enforce safety rules and administer first aid when necessary. What We're Looking For: A natural communicator who is comfortable on the phone and in person with families of all backgrounds. Comfortable learning new software - we'll train you on our systems. Organized, dependable, and proactive about following through on tasks and commitments. Previous customer service or administrative experience preferred. Basic computer skills. Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School. Must be available for evening and weekend shifts. What Success Looks Like: Every family who calls or walks in leaves feeling heard, helped, and excited to enroll. Enrollment numbers grow because follow-up is consistent and conversations are genuine. The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks. Families feel confident they're in the right place from their very first interaction. Our Culture: At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you're often the very first voice a family hears - and the reason they choose us. Compensation: $14.00 - $18.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion Not just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location. Goldfish Swim School