Veterinary Hospital Manager

Job Description

Job Description

At VROC (Veterinary Regional Orthopedic Center), we have built a focused specialty hospital dedicated to orthopedic and spine care for pets. Surgeon-owned and operated, VROC was created to provide advanced surgical care in an environment built around precision and collaboration. Our goal is not only to perform advanced surgery, but to operate a hospital where every detail, from communication and workflow to patient recovery and referring veterinarian collaboration, supports better outcomes.

Our work is guided by three foundational pillars: clinical excellence, education and collaboration, and innovative research. These principles shape not only the care we provide, but the way we build our team, systems, culture, and long-term vision for specialty veterinary medicine.

About the Role

The Hospital Manager at VROC is responsible for supporting the operational, cultural, financial, and administrative performance of the hospital. This is a senior veterinary hospital leadership role for someone who wants more than a maintenance position. We are looking for a hungry, organized, self-directed veterinary leader who is excited by the opportunity to help continue in building something from the ground up.

This role is ideal for someone who has already proven they can manage people, workflows, communication, and hospital systems, and who is ready to take greater ownership of a growing specialty hospital. The right candidate will be comfortable operating in a developing environment, identifying gaps, creating structure, improving systems, and helping turn leadership vision into consistent daily execution.

The Hospital Manager will work closely with the Hospital Director, Surgical Director, department leads, surgeons, technicians, rehabilitation team, and client service team. Initially, this role will lead and coordinate many HR, staffing, performance, and operational processes in partnership with senior leadership. Over time, the intention is that the Hospital Manager will grow into increasing independent authority over financial success, staff accountability and operational decision-making.

This is a hands-on leadership role. It requires someone who can move comfortably between strategic planning and daily execution, from supporting hospital-wide priorities to resolving daily operational barriers, strengthening communication, and ensuring follow-through across departments.

Scope of the Role

This is a broad veterinary hospital operations role, not a narrowly defined administrative position. The Hospital Manager must be able to move confidently between people leadership, business operations, compliance, workflow improvement, vendor coordination, and daily problem-solving.

The strongest candidate will be someone who recognizes what needs to be done, organizes the path forward, communicates clearly, and follows through without waiting for every step to be assigned. This role is well suited for a veterinary leader who wants to help build structure, strengthen accountability, and shape the operating foundation of a growing specialty hospital.

Why Join VROC?

This is a rare opportunity to help shape a new, surgeon-owned veterinary specialty hospital during its growth stage. VROC is not looking for someone to simply maintain existing systems. We are looking for someone who wants to help build them.

The right person will have meaningful influence over how the hospital communicates, hires, trains, measures success, supports staff, serves referring veterinarians, and grows over time.

• Work in a cutting-edge surgical hospital designed for advanced orthopedic and spinal procedures.
• Shape a team pushing the boundaries of veterinary surgery with the latest technology and research.
• Competitive salary and comprehensive benefits package, including 401(k) with match, health, dental, and vision insurance, CE and professional development support and employee discount on veterinary services.
• A dynamic, team-focused work environment where every role is integral to patient success.
• At VROC, we value collaboration and innovation, creating a workplace where every team member feels supported and empowered to succeed.

Annual Base Salary Based on Experience

Competitive salary

Health Insurance

Dental Insurance

Vision Insurance

Employee Discount

Professional development support

Paid Time Off (PTO)

Mon-Fri Schedule

Hospital Operations and Execution

Lead the daily operating rhythm of the hospital, ensuring that staffing, workflow, communication, facility readiness, and departmental coordination support a high-performing specialty surgical environment.

• Maintain visibility across hospital operations, identifying gaps, resolving barriers, and ensuring priorities move forward.
• Support larger hospital-wide initiatives, process improvements, and operational projects as VROC continues to grow.

Team Leadership and Accountability

Help build a professional, accountable, and mission-aligned culture by supporting department leads, staff communication, onboarding, training, and performance management.

• Guide clear expectations, timely feedback, leadership consistency, and appropriate documentation.
• Grow into increasing independent authority over hiring, staff accountability, corrective action, and operational decision-making.

Financial and Administrative Oversight

Support disciplined business operations through payroll oversight, labor awareness, vendor coordination, inventory systems, expense review, and operational reporting.

• Monitor key financial and administrative processes that affect hospital performance.
• Help leadership identify trends, control costs, improve charge capture, and make informed operational decisions.

HR, Compliance, and Risk Management

Maintain consistent HR, safety, documentation, and compliance standards across the hospital.

• Support policy adherence, employment documentation, performance review processes, OSHA awareness, controlled substance compliance, and workplace safety.
• Address personnel, compliance, or operational concerns early, professionally, and with appropriate escalation.

Systems, SOPs, and Process Improvement

Help build the systems that allow VROC to scale without losing clarity, consistency, or accountability.

• Support SOP development, task management, KPI tracking, data integrity, and recurring reporting across departments.
• Turn recurring problems into repeatable systems that improve communication, efficiency, and follow-through.

Vendor, Facility, Inventory, and External Readiness

Ensure the hospital remains prepared, supplied, organized, and professionally presented for staff, clients, referring veterinarians, vendors, visiting surgeons, and guests.

• Coordinate vendor relationships, inventory readiness, equipment needs, facility issues, and supply chain concerns.
• Support client service standards, referral-facing initiatives, CE events, hospital tours, and other external-facing priorities.

Success in This Role Looks Like

• Create visible structure across departments without micromanaging clinical teams.
• Build trust with staff while still holding people accountable.
• Anticipate operational problems before they become leadership emergencies.
• Maintain strong follow-through on recurring duties, deadlines, documentation, and communication.
• Help department leads become stronger leaders.
• Protect VROC standards for safety, professionalism, client experience, and patient care.
• Translate leadership vision into practical systems the team can actually use.
• Strengthen the hospital ability to grow without losing clarity, culture, or operational discipline.
• Show increasing independence, judgment, and ownership over time.

What Were Looking For

We are looking for a veterinary operations leader who wants ownership, not just oversight. The ideal candidate is organized, proactive, emotionally mature, and comfortable building systems in a growing hospital environment.

Strong candidates will bring:

• Veterinary hospital management, specialty hospital operations, referral hospital leadership, or advanced general practice management experience.
• Demonstrated experience leading teams, supporting department leads, and managing performance conversations.
• Strong working knowledge of scheduling, payroll, onboarding, HR documentation, staff communication, and daily hospital operations.
• Comfort with financial operations, including payroll review, labor cost awareness, inventory awareness, invoice review, and P&L participation.
• Experience with veterinary compliance, including OSHA, controlled substances, documentation standards, workplace safety, and hospital policies.
• Strong written communication skills and the ability to document expectations, decisions, action items, and follow-up clearly.
• Ability to prioritize competing needs in a fast-moving clinical environment.
• Confidence working with surgeons, veterinarians, technicians, client service staff, vendors, and ownership.
• A high degree of initiative, ownership, and follow-through.
• Comfort working in a developing hospital where systems are still being built, refined, and improved.

CVPM, CVOM, LVT, RVT, CVT, or similar veterinary leadership credentials are valued but not required.