Product Manager, VP - Loyalty Benefits

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the card journeys, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money. The Digital Benefits experience delivers curated customer journeys that drive engagement with compelling customer value across financial products, commerce categories and strategic partners. Our current focus is to enhance the Benefits experiences to deliver a personalized, visually engaging experience that is scalable, intuitive and helps customers easily understand and maximize the benefits offered by Chase and partners.

We are looking for a Product Manager who is passionate about creating delightful mobile and web experiences. You must be able to think strategically, build and leverage relationships, and find ways to manage, execute and deliver on key priorities of the team. Your primary role will be to develop features and customer experiences in the Chase secure channels focusing on Cardmember Benefits. You will solve customer problems, write Agile user stories, groom the backlog, prepare sprints for development, and contribute to the overall vision of the product. Furthermore, you will work closely with the design team and development team to deliver a UX that is scalable, intuitive, and easy to use for our customers.

As a Product Manager in the Benefits Experience team, you will lead product innovation and delivery that makes it easy for our customers to discover and use benefits to make the most of their relationship with Chase. 

Job responsibilities: 

• Support collaboration with stakeholders and SMEs to define vision and develop strategy
• Gather and refine requirements in Jira to navigate value in accordance with customer and business stakeholder priorities.
• Work closely with Scrum teams to create requirements, prioritize the backlog, review in-sprint progress and ensure features meet all acceptance criteria and are ready for production
• Work in an Agile development environment to develop phased delivery and go-to-market plans in partnership with partners 
• Lead workstreams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery and innovation roadmaps.
• Maintain deep knowledge of user experience insights and journeys and use analysis to anticipate trends and absorb best practices to continuously refine backlog.
• Develop key relationships and manage communications with stakeholders, including senior executives

Required qualifications, capabilities, and skills: 

• 5+ years of digital product management experience
• 3+ years of people leadership experience
• Experience managing complex programs 
• Experience with Agile product development techniques and practices
• Structured thinker with ability to analyze opportunities, recommend solutions, and communicate effectively
• Demonstrated ability to create momentum among diverse teams, managing delivery timelines with composure under pressure
• Positive team-oriented attitude suitable to aligning established and new business practices

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.