Senior Field Service Engineer

Ellsworth Corporation is a global, industry‑leading distributor of specialty chemicals, equipment, and adhesive manufacturing. We have an immediate opening for a Senior Field Service Engineer who will report to EDS, a subsidiary of Ellsworth. The role is based in Sparks, NV, or in the Midwest (Milwaukee, Chicago, Minneapolis). Candidates may be career‑level depending on experience. Responsibilities Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special‑purpose equipment and system components at customer locations. Integrates equipment with customer and/or third‑party vendor equipment as needed. Provides after‑sales technical support and machine maintenance training to customers. Performs preventive maintenance on customer equipment as required. Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimates arrival times for unscheduled service requests. Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance. Participates in trade shows as required. Qualifications 4+ years of direct work experience (2+ years for career‑level candidates). Bachelor’s degree from a four‑year college in Engineering or a related field (other combinations of education and experience may be considered). Valid driver’s license with a satisfactory driving record. Strong customer service skills and ability to manage high‑stress situations with professionalism. Ability to respond promptly to customer needs and actively gather feedback to drive continuous service improvement. Continuously pursues training and development opportunities, including in‑depth knowledge of machine‑tool industry, latest technologies, and company product lines. Knowledge of safety and security protocols to ensure a safe working environment. Ability to work independently with minimal guidance, including making decisions outside standard operating procedures. Familiarity with relevant industry regulations and standards. Frequent travel – 25‑50% domestic and occasional international. Ability to lift 75 lbs and frequently bend and lift safely. Benefits Competitive wage, bonus plan, and comprehensive benefits package, including health, prescription, dental, vision, life, disability, flexible spending, 401(k), employee assistance, paid time off and holidays, wellness program, social events, community involvement, and more. #J-18808-Ljbffr Ellsworth Adhesives