Principal Technical Program Manager

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.About The OpportunityAs a Principal Technical Program Manager, you’ll shape how our product and engineering organization plans, delivers, and measures its work. You’ll partner directly with directors and senior leaders to keep a broad portfolio of programs healthy, and you’ll be the person called on when a cross-functional challenge needs someone with the judgment and influence to resolve it. You’ll define the milestones and success measures for our most complex initiatives, make high-quality decisions under uncertainty, and build the frameworks and mechanisms that make every team around you more effective. You’ll be a trusted voice from the engineering floor to the executive level, translating technical risk into clear business decisionsThe Impact You'll Make:Own delivery health across a group: Ensure the health of programs and initiatives across multiple product engineering teams, partnering with leadership to keep the portfolio on track. Independently define milestones and success measures, secure buy-in, and set work in motion, with plans that extend a year or more.Set how programs are run: Design, evolve, and champion the planning, delivery, and operating-cadence standards that teams across the group adopt, such as quarterly planning, WBRs/MBRs, and risk and dependency management. Partner with leaders to make sure these processes serve both efficiency and strategic goals.Solve systemic problems: Look across organizational boundaries to find recurring bottlenecks and opportunity areas, then build durable, scalable mechanisms that fix them for good rather than program by program. Seek out synergies and integration between teams and processes.Influence scope and priorities: Shape scope and prioritization decisions across the group, grounding tradeoffs in delivery data and business impact. Partner with engineering leadership on decisions where technical strategy and program delivery meet.Communicate with executives: Communicate vision, strategy, and status to senior and C-level stakeholders while staying close enough to the detail to resolve issues. Translate complex technical risks into clear, actionable business decisions.Lead through influence: Coordinate across multiple teams, departments, and levels of leadership, aligning stakeholders on bold or high-risk directions and navigating complex stakeholder dynamics with empathy.Raise the bar for the craft: Mentor and coach TPMs and other leaders, shape how delivery is tracked, measured, and reported (including the use of AI-assisted tooling), and promote a culture of high performance, accountability, and candid, constructive feedback.What You Bring to the Table:6-8 years of technical program management experience, or comparable experience, including leading programs and processes across multiple teams or a full product engineering group. Experience in the tech or food delivery industry is preferred.Strong technical fluency, enough to engage credibly with engineering leaders on tradeoffs, pressure-test estimates and dependencies, and understand what technical decisions mean for scope, sequencing, and risk. Demonstrated experience of leveraging AI tools to increase velocity and quality, as well as hands-on experience tools like Jellyfish, Jira, SQL, BigQuery, Datadog, and Redash. The data literacy to connect delivery data to business outcomes and to tell signal from noise, including in AI-generated analysis.A track record of independently defining goals, milestones, and success measures for large, ambiguous, multi-quarter initiatives, and driving them to completion without needing a manager’s framing.Demonstrated success building and rolling out planning or delivery frameworks that were adopted across a group or organization, not just within a single program.Exceptional written and verbal communication skills, with experience presenting to executive audiences and tailoring language and level of detail to the audience.Proven ability to influence without authority and build trust with directors and senior leaders, and to navigate complex stakeholder environments.Experience mentoring other TPMs or program managers and setting the standard for the craft.Strong judgment in ambiguity, and the ability to identify opportunities to improve operating efficiency and implement solutions at scale.New York Base Salary: $193,500 - $203,000.Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.BenefitsThe benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.A Final NoteAt Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy. #J-18808-Ljbffr