IT Support Specialist - Tier II
$30 per hourThe Gund Company
Description The Gund Company has an immediate opening at our Amsterdam, NY manufacturing plant for a full-time IT Helpdesk Specialist Tier II to join our team! Work location: On-site Plant/Work Location: 200 Wallins Corners Road, Amsterdam, NY 12010 Starting Hourly Wage: $30+ Shift: 8am-4pm or 9am-5pm / On-site (not remote) The Gund Company , a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking an IT Helpdesk Specialist Tier II to join our team at our Corporate Headquarters located in St. Louis, MO. Job Summary The IT Helpdesk Specialist Tier II will provide advanced Tier II technical support for onsite and remote users to ensure timely and effective resolution of hardware, software, and network-related issues. Serve as an escalation resource for complex incidents, perform in-depth troubleshooting, and support system stability and performance. Monitor support tickets, document solutions, and analyze recurring issues to contribute to continuous service improvement while delivering strong customer experience. Essential job functions Provide advanced troubleshooting and resolution onsite for hardware, software, network connectivity, and system issues Respond to escalated Tier II incidents and ensure timely resolution Manage and resolve assigned support tickets within defined service levels Monitor ticket queues and prioritize workload to maintain efficiency and responsiveness Document issues, troubleshooting steps, and resolutions accurately within the ticketing system Identify recurring issues and contribute to proactive solutions to reduce incident volume Collaborate with Tier I support, infrastructure teams, and other departments as needed Support and maintain systems including Microsoft Windows OS, Microsoft Office, networking, server maintenance, and ERP systems #J-18808-Ljbffr The Gund Company
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Support Specialist - Tier II in New York, NY vacancy
- ...trustable environment with confidential data. Basic knowledge of IT. Understanding of basic security (HIPAA). Experience with... ...recommending and actually fixing the problem. Mentored or coached Tier 1 Support Technicians, providing problem resolutions to them and ensuring...Suggested
$50k - $65k
A leading solar energy developer located in New York City is seeking an IT Support Specialist - Tier 1 to provide initial technical support to end users across the organization. The role involves diagnosing hardware and software issues and collaborating with other team...SuggestedRemote jobFlexible hours- Itero Group is hiring a part-time IT Support Specialist in the United States to provide Tier 1 service desk support in a high-volume IT environment. The role involves responding to support calls, troubleshooting various issues, and escalating incidents as necessary. The...SuggestedPart time
- Netrix Global is seeking a Tier 1 Support Technician who will provide technical support remotely to customers based in the Philippines. Responsibilities include receiving customer calls, conducting initial assessments, and documenting service requests to ensure quick resolutions...SuggestedRemote job
$35 - $40 per hour
NEW ERA TECHNOLOGY is seeking a Support Specialist responsible for delivering high-quality IT technical services to clients. Duties include troubleshooting, optimizing productivity on customer projects, and effectively managing customer tickets. Ideal candidates have 3-...SuggestedHourly payFull time- 6AM City, LLC is looking for a candidate with a background in IT and healthcare to manage incident tickets and device rollouts. Strong knowledge of HIPAA security and experience in mentoring support staff are essential for this role. The successful candidate will provide...
- Insight Global is seeking a Technical Support Engineer to join a biotech client's team in... ...day-to-day operations in a collaborative IT environment. Responsibilities include managing... ...skills include at least 3 years of Tier II support experience, proficiency in Windows...
- Empower AI is seeking a skilled individual for a Remote Support Systems Analyst role. This position requires independent application of systems analysis techniques to provide Tier II support to J6 users. Responsibilities include troubleshooting software and hardware issues...Remote job
$75k - $90k
UVeye in California is seeking a Technical Customer Support Engineer, Tier II to assist with installation and calibration of their innovative vehicle inspection products. The ideal candidate has over 3 years of Tier II support experience and a Bachelor's degree in Computer...$33.3 - $37.69 per hour
Title: IT Support Specialist I Location: Midtown Org Unit: Service Desk Level 1 Work Days: Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary... ...Position Summary Under direct supervision, delivers first tier phone support while acting as first point of escalation for...Work at officeLocal areaRemote workFlexible hoursNight shiftEarly shift$50k - $65k
...be part of the team reshaping how energy gets built in the U.S. — we’d love to meet you. About The Role The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of...Temporary workPart timeWork experience placementSummer workWork at officeLocal areaRemote workFlexible hours2 days per week3 days per week- ...We are seeking a dedicated and knowledgeable End User Support IT Specialist to join our team. As an End User Support IT Specialist, you will... ...resolving a wide range of technical issues while providing top-tier customer service to our end users. Responsibilities Identify...Work at officeLocal areaRemote work
Astreya
New York, NY1 day ago $33.3 - $37.69 per hour
Weill Cornell Medical College in New York is seeking an IT Support Specialist I for first-tier phone support in Midtown. This role involves monitoring service desk communications and resolving technical issues related to hardware and software. The ideal candidate will...Remote jobHourly payCasual work- Columbia University is seeking an Associate Service Specialist responsible for providing desktop and mobile phone support for IT customers. The role entails providing tier 2 support for over 3000 endpoints, documentation, and working alongside other IT staff to improve...Remote job
- Weill Cornell Medicine is seeking an IT Support Specialist I to deliver first tier phone support and act as a point of escalation for client and staff issues. The ideal candidate will manage service desk operations, resolve technical problems, and maintain service level...Remote job
$30.12 - $50.19 per hour
Astreya Partners, LLC is seeking a dedicated Technical Support Specialist to provide both on-site and remote IT support. The role requires extensive experience in resolving technical issues while ensuring top-tier customer service. Candidates should possess advanced technical...Hourly payRemote work$65.79k - $81.2k
Radiology Imaging Associates / Invision Sally Jobe in Englewood, CO is looking for an IT End User Specialist II for on-site support. This role involves providing technical support, resolving service tickets, and managing user accounts while delivering excellent customer...- Insight Global is seeking an experienced IT Specialist (Tier 2/3) to support a leading asset management firm in New York. This individual will act as the point person for all internal IT needs, working closely with an outsourced IT provider to support day-to-day operations...Night shift
- Senior Executive IT Support Specialist (White Glove / VIP Support) The Senior Executive IT Support Specialist (White Glove / VIP Support) is a... ...reliability. Technical Support & Troubleshooting Deliver Tier 2 support for hardware, software, networking, collaboration...Immediate startRemote work
- ...Summary Under the direction of Management, this role is responsible for planning, coordinating, and implementing IT procedures and objectives that support overall strategic business initiatives. This role plays a vital part in team collaboration by liaising between end...
Calibre Scientific Group
New York, NY17 hours ago - ...Position IT Support Specialist Location New York, New York, United States Contract Details Full time, on-site Job Description We are seeking an experienced IT Support Specialist to join our growing team in New York City. In this role, you will be responsible for providing...Full timeContract workWork at office
Arena Staffing
New York, NY1 day ago $38 - $40 per hour
Stefanini, Inc is looking for an IT Specialist II in New York, NY. The role focuses on providing IT support for manufacturing, managing incidents and changes, and maintaining technical hardware and software. Key responsibilities include installation, configuration, and...Hourly pay- The IT Support Specialist will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role in the retail industry is temporary and offers an excellent opportunity to enhance your technical skills...Temporary workLocal area
- Job Summary We are seeking a proactive and customer focused Level 1 Desktop Support / Junior Systems Administrator to join a fast paced IT team supporting a corporate office environment in Midtown Manhattan. This individual will provide white glove technical support to...Contract workWork at office
$46.4k - $74k
IT Support Specialist page is loaded## IT Support Specialistlocations: Penn State University Parktime type: Full timeposted on: Posted Todayjob requisition id: REQ\_0000073318# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service...Full timeWork experience placementWork at officeRemote workWork from homeFlexible hours$60k - $80k
...digital economy. For more information, visit About this Position We are currently looking for a talented and motivated internal IT Support Specialist that has a desire to work in a fast‑paced environment. Job Responsibilities As an IT Support Specialist, you will be an...Temporary workWork at officeImmediate startRemote workFlexible hours$63k - $75.19k
...to enhance technology operations across all campuses. This role involves troubleshooting hardware issues, assisting the Director of IT, and providing high-quality customer service to staff and families. Candidates with prior technology experience, strong analytical skills...$15.6 - $22 per hour
Position Overview Support will primarily be provided through in-person communication, though it may also require using remote methods... ...are crucial for success in this position. As an entry-level specialist, the candidate will be responsible for completing essential functions...Hourly payFull timeWork experience placementWork at officeRemote workFlexible hours- Select how often (in days) to receive an alert: IT Support Specialist Date: Feb 17, 2026 Company: JM Huber Corporation Huber Engineered Woods (HEW), a division of J.M. Huber Corporation, combines its advanced adhesives and wood product technologies with state-of-the-...ApprenticeshipWork at office
$80k - $100k
Base pay range $80,000.00/yr - $100,000.00/yr Summary: Carhartt WIP North America is seeking a highly motivated IT Support Specialist to provide technical support for our end-users. The role will establish, maintain and optimize our Helpdesk Operations and enhance our infrastructure...Full timeWork at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist - Tier II. Be the first to apply!
Related searches
- it technical specialist New York, NY
- executive IT support specialist New York, NY
- IT specialist New York, NY
- computer operator New York, NY
- field IT technician New York, NY
- entry level IT support specialist New York, NY
- senior IT support specialist New York, NY
- IT support specialist New York, NY
- IT technician New York, NY
- travel support specialist New York, NY