Front Desk Agent

Job Description

Job Description

Love people? Love the beach? Love making someone’s day?

We’re looking for a friendly, energetic, and guest-focused Front Desk Agent to join our team! As one of the first and last people our guests interact with, you’ll play an important role in creating a warm, welcoming, and memorable experience from check-in to check-out.

In this role, you’ll help create a great guest experience from the moment they arrive, providing warm and professional service while assisting with check-ins, check-outs, reservations, guest questions, and day-to-day front desk needs.

The ideal candidate enjoys working with people, stays calm in a fast-paced environment, and takes pride in making guests feel welcome. If you’re someone who is naturally friendly, organized, and ready to go the extra mile for our guests, we’d love to meet you!

Salary: $18.00 per hour

Location: Tides - 1 Center St, Folly Beach, SC 29439

Benefits:

• A culture that values passion, individuality, and fun!
• Opportunities for internal growth and development
• Paid Time Off (PTO)
• Paid holidays
• Earned Wage Access through PayActiv- access to your earned wages before payday!
• Affordable medical, dental, & vision insurance plans
• Company provided life insurance
• Short & Long Term Disability, Accident, and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
• Tuition assistance discount programs
• Referral program
• Employee Assistance Program
• Discounts at all Avocet-owned hotels & restaurants

What You’ll Do

• Welcome guests with a positive and professional attitude
• Check guests in and out quickly and accurately
• Handle reservations, room requests, and guest questions
• Promote hotel amenities, services, and upgrades
• Coordinate with housekeeping and maintenance to ensure rooms are ready
• Process payments, cash handling, and guest account charges
• Answer phones, messages, and guest requests professionally
• Help maintain a clean, organized, and fun front desk environment
• Follow hotel safety, security, and guest service standards

What We’re Looking For

• Strong communication and customer service skills
• Positive attitude and team-player mindset
• Organized, dependable, and detail-oriented
• Comfortable using computers, phones, and office equipment
• Ability to multitask in a fast-paced environment
• Hotel or customer service experience is a plus
• Able to stand/walk for extended periods and occasionally lift up to 40 lbs
• Flexible schedule, including weekends and holidays as needed

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.

EOE / DFWP