Resource Planning & Capacity Lead

Role Description

As the Resource Planning & Capacity Lead at Massive Rocket, you'll own the end-to-end resource planning process across the business, ensuring we have the right people working on the right projects at the right time.

• Own the end-to-end resource planning process across active projects, upcoming work, renewals, and future sales pipeline.
• Maintain a real-time view of resource availability, utilisation, capability, allocation, and future capacity across the business.
• Partner with Growth, PMO, Delivery, Finance, and Operations teams to align project demand with available delivery capacity.
• Identify and proactively manage resource risks including over-allocation, under-utilisation, skills shortages, delivery bottlenecks, and capacity constraints.
• Translate sales pipeline and commercial forecasts into future hiring, contractor, and workforce planning requirements.
• Support revenue forecasting, margin management, and project profitability by optimising resource allocation and billable utilisation.
• Establish governance, reporting, and operating cadences for resource planning, ensuring data accuracy and consistent decision-making across teams.
• Lead regular resource planning meetings, driving accountability, action tracking, and cross-functional alignment.
• Produce clear dashboards and executive reporting on utilisation, capacity, demand forecasting, hiring requirements, and commercial risks.
• Continuously improve resource planning processes, tooling, reporting, and operational workflows to support business growth.

Qualifications

• 5+ years of experience in Resource Planning, Capacity Planning, PMO, Delivery Operations, Workforce Planning, or Professional Services Operations.
• Strong understanding of project-based delivery environments within consultancy, SaaS, digital agency, Martech, or professional services organisations.
• Proven experience balancing sales pipeline, project demand, resource allocation, utilisation, and commercial delivery priorities.
• Strong commercial acumen with experience supporting revenue forecasting, margin management, billable utilisation, and project profitability.
• Excellent stakeholder management skills, with confidence partnering across Growth, Delivery, PMO, Finance, Operations, and senior leadership teams.
• Highly analytical, process-driven, and organised, with the ability to turn operational data into actionable business recommendations.
• Experience using resource planning, PSA, CRM, project management, and reporting tools such as Jira, Monday.com, Smartsheet, Salesforce, HubSpot, Excel, or similar platforms.
• Comfortable operating in fast-paced environments, managing competing priorities, and proactively identifying and resolving delivery risks.
• Strong communication and facilitation skills, with experience leading cross-functional planning meetings and influencing senior stakeholders.
• English proficiency at C1 level.

Requirements

• Experience designing or improving resource planning and capacity management frameworks within high-growth organisations.
• Experience working with globally distributed delivery teams across multiple regions and time zones.
• Familiarity with professional services KPIs including utilisation, recovery rates, project margins, and forecasting accuracy.
• Experience building executive dashboards and operational reporting to support strategic planning and workforce decisions.

Benefits

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else.
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win.
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond.
• Remote‑First for Life – Work from wherever you feel your best.
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter.
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable.