IT StoreFront Specialist (5311)

IT StoreFront SpecialistPatuxent River, MDThe IT Storefront Specialist is an entry-level role responsible for providing front-line IT support and administrative assistance for NMCI users. This position supports day-to-day operational activities by issuing equipment, tracking inventory and tasks, documenting work performed, and assisting customers and team members with basic hardware and software needs.This role is ideal for individuals beginning a career in IT support who are looking to gain hands-on experience in an enterprise environment. This role is full-time, and requires 5 days a week on-site, in Patuxent River, MD.Essential Duties & Responsibilities:NMCI Computer DeploymentSupport new computer distribution to end usersAssist with the exchange of problematic computers when applicableSupport computer turn-in and equipment collection for exiting employeesPeripheral DistributionIssue standard IT peripherals including headsets, microphones, cameras, keyboards, and miceTrack issued equipment and maintain accurate recordsNew Employee Check-In SupportAssist with issuing required equipment for new hires, including computers and peripheralsHelp verify that new user accounts and systems are functional on day oneTechnology Refresh SupportAssist with NMCI laptop and desktop refresh efforts for usersProvide basic customer guidance during the technology refresh processEnsure users understand how to operate newly issued equipmentRequired Skills & Experience:Clearance Required: Must be able to obtain a Secret clearanceActive clearance preferredUS Citizenship required for work on DoD contract1 year of customer service experienceBasic knowledge of computer hardware and software conceptsFamiliarity with Microsoft tools such as Outlook, Excel, Word, and TeamsAttention to detail and ability to accurately document work performedAbility to work effectively as part of a teamStrong written and verbal communication skillsWillingness to learn, take direction, and assist with tasks as neededThe proposed salary for this position is:$22.40 - $33.66 USDAt SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.SMX is an Equal Opportunity employer including disabilities and veterans.Selected applicant may be subject to a background investigation and/or education verification.