Service BDC Administrator/Call Center Representative

Service BDC Administrator/Call Center Representative

Fresno Hyundai is looking for a motivated and customer-focused Service BDC Administrator / Call Center Representative to join our growing team. This role is ideal for someone who enjoys helping customers, multitasking in a fast-paced environment, and providing excellent customer service over the phone and in person.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service appointments using dealership software
• Follow up with customers regarding appointments and service needs
• Assist the service department with customer communication and coordination
• Perform light administrative duties including filing, scanning, and copying documents
• Maintain accurate customer records and appointment information
• Provide exceptional customer service and support

Qualifications

• Strong communication and customer service skills
• Comfortable handling high call volumes
• Basic computer and data entry skills
• Ability to multitask and stay organized
• Previous call center, receptionist, or dealership experience preferred but not required
• Positive attitude and team-oriented mindset

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The Hourly pay for this position is $20.00.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.