Fulltime Dispatcher

Dispatcher Position at Zūm

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. We're seeking an experienced Dispatcher to lead daily transportation operations and serve as the critical communication hub at our Fresno, CA location. You thrive when the phones are ringing, routes need adjusting, and a bus just broke down on Main Street. You genuinely enjoy being the go-to problem solver, whether you're helping a new driver navigate an unfamiliar route, coordinating with the shop on a repair, or reassuring a parent that their child's bus is on the way. Daily Operations & Route Management

Respond to emergency calls and coordinate the emergency response network. Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally. Provide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately.

Compliance & Administrative Operations

Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements. Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management. Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives.

High school diploma or equivalent. Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.). Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments).

Previous school busing or transportation experience, either as a driver or dispatcher is a plus. Experience working in a union environment. Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable. Strong organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory.

$In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.