Guest Service Agent

Description Join the dynamic hospitality team at Hotel Millwright as a Guest Service Agent, where your friendly demeanor and commitment to excellence willcreate memorable experiences for guests. The hotel is seeking a motivated and professional individual to provide exceptionalcustomer service and ensure guests feel welcomed and valued throughout their stay. Key Responsibilities: Greet guests warmly upon arrival and assist with check-in and check-out procedures Respond promptly to guest inquiries, requests, and concerns, providing effective solutions Manage reservations, cancellations, and modifications accurately using our booking system Provide information about hotel amenities, local attractions, and services to enhance guest experience Maintain a clean and organized front desk area and ensure all guest records are up-to-date Collaborate with other departments to fulfill guest needs and ensure smooth operations Handle cash and credit transactions accurately and securely Uphold hotel policies and standards to ensure guest satisfaction and safety Skills and Qualifications: High school diploma or equivalent; additional hospitality t raining is a plus Previous experience in customer service or front desk operations preferred Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to remain calm and professional in a fast-paced environment Proficiency with reservation systems and basic computer skills Flexibility to work various shifts, including evenings, weekends, and holidays Positive attitude and a genuine desire to assist guests Hotel Millwright fosters a welcoming and inclusive work environment where growth and development are encouraged. Be part of a team dedicated to delivering outstanding service and creating memorable guest experiences. The hotel offers competitive compensation, ongoing training, and opportunities for career advancement. Employee Benefits Overview Hotel Millwright is proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here’s a general description of the key benefits available to employees: 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement. Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week. Paid Time Off (PTO): We believe in work-life balance. That’s why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments. Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you. Voluntary Life Insurance: Full time employees can opt to participate in additional Life Insurance. Voluntary STD / LTD: Full Time employees can opt in to participate in Long Term Disability, or short term disability. Hotel Millwright is committed to fostering a supportive and rewarding environment for all employees, and these benefits are just one way we show appreciation for your hard work and dedication. #J-18808-Ljbffr