Systems Engineer

Job DetailExperience Level Mid LevelDegree Type Bachelor of Arts (BA)Employment Full TimeWorking Type On SiteJob Reference Salary Type AnnuallyIndustry Managed Services ProviderSelling Points Advance your career as a Systems Engineer in a dynamic environment. Collaborate on innovative IT solutions and enhance system performance. Gain exposure to cutting-edge technologies and professional growth.Job DescriptionSystems Engineer OverviewThe Systems Engineer role involves providing advanced technical support and solutions to meet client needs effectively.Collaborate with clients to diagnose and resolve hardware and software issues promptly.Ensure client satisfaction through proactive communication and exceptional service delivery.Maintain and manage IT systems, including Azure, Microsoft Intune, and Jamf platforms.Provide support for video conferencing systems and audio/video equipment management.Document technical processes and maintain accurate system records for future reference.Support onboarding and offboarding processes, including device setup and configuration.Contribute to the continuous improvement of service desk operations and client satisfaction.Systems Engineer Key Responsibilities & DutiesRespond to Level 2/3 service requests and escalate issues as necessary.Configure and deploy systems using Microsoft Intune and Jamf platforms.Administer and troubleshoot DNS, DHCP, and general networking issues.Provide deskside support for conferencing systems, printers, and peripherals.Manage asset inventory and maintain accurate documentation for IT systems.Develop and enforce Azure Conditional Access Policies for enhanced security.Support and manage AI tools such as ChatGPT, Claude, and Copilot.Collaborate with team members to improve service delivery and technical solutions.Systems Engineer Job RequirementsBachelor’s degree in IT, Computer Science, or related field required.Minimum 5 years of experience in IT support; 10 years preferred.Proficiency in Windows and MacOS operating systems and networking troubleshooting.Experience with Microsoft Intune, Jamf, Azure, and M365 platforms.Certifications such as AZ-104, AZ-305, and CCNA are highly desirable.Strong problem-solving and critical thinking skills with attention to detail.Ability to work independently and manage multiple tasks effectively.Excellent verbal and written communication skills for client interaction.