Network Operations Center (NOC) Analyst

Job Title

Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments. Monitoring and escalation of critical application as per the SOW. Troubleshoot Network and Security relates issues Generate and publish Application performance report Provide notification to customers and the service teams for Severity 1 events. Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution. Central point of contact for technical support teams including status updates for on-going incidents/events. Must have aptitude and attitude to learn / work on new technologies. Should be willing to work in shifts 24x7. Create, update and document system processes and tasks as required. Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades. Work Closely with Wireless technology groups

Basic Requirements

2+ Years supporting event monitoring is preferred. Hands-on experience with the following:

• Alert monitoring tool experience required. Client Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
• Application monitoring experience, SAP Monitoring preferred. (Tools – SolMan, CA Wily)
• ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted
• Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
• Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware.