Senior Repair Network Operations Program Manager

The Microsoft Devices Organization has responsibility for the end-to-end physical supply chain for Microsofts vast array of existing and next-generation hardware including: Surface Xbox Accessories Games more. The Device Repair Operations group is responsible for delivering world-class support and repair experiences for Surface Xbox and Microsoft hardware customers around the globe. As a Senior Repair Network Operations Program Manager within Device Services you will play a critical role in managing the operational and financial health of Microsofts repair network.

This role sits at the intersection of business operations finance supply chain and partner management. You manage forecasting financial governance purchase order management invoicing operations and network performance reporting to ensure our partner ecosystem is effectively supporting current and future business demand.

This is a high-impact opportunity to enhance Microsofts repair strategy strengthen partner relationships and deliver improvements in operational excellence.

The ideal candidate is highly analytical detail-oriented and comfortable working across finance procurement operations and external partners to drive accountability operational excellence and business outcomes.

Microsofts mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Partner Financial Management

• Develop and manage repair and service volume forecasts across Microsofts partner repair network.
• In partnership with finance translate forecasts into funding requirements.
• Manage outsourced services team to establish and maintain purchase orders aligned with forecasted demand and contractual commitments.
• Monitor budget performance validation and identify risks variances and opportunities.
• Validate billing accuracy resolve discrepancies and ensure timely invoice processing and payment.
• Track partner spending against forecast budget and contractual commitments.
• Provide visibility into network financial performance through recurring business reviews.

Operational Performance Management

• Define measure and report operational KPIs across the partner repair ecosystem.
• Develop executive-ready scorecards and performance dashboards leveraging Power BI Excel and other reporting tools.
• Analyze trends and identify root causes impacting repair volume turnaround time quality cost and customer satisfaction.
• Drive corrective actions with internal stakeholders and external partners.

Business Operations & Continuous Improvement

• Lead recurring operational reviews with partners and internal stakeholders.
• Identify opportunities to automate reporting improve data quality and simplify operational workflows.
• Drive cross-functional alignment between Finance Procurement Supply Chain Operations and Partner teams.

Required/Minimum Qualifications:

• Masters Degree in Supply Chain Management Business Engineering or related field AND 3 years experience in end-to-end supply chain processes (e.g. planning sourcing logistics fulfillment) and working across functions to deliver program outcomes
  • OR Bachelors Degree in Supply Chain Management Business Engineering or related field AND 4 years experience in end-to-end supply chain processes (e.g. planning sourcing logistics fulfillment) and working across functions to deliver program outcomes OR equivalent experience.

Other Requirements: Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelors Degree in Business Finance Operations Supply Chain or related field and 6 years experience in program management business operations finance supply chain or partner management.
• Experience managing budgets forecasts financial reporting or operational business reviews.
• Experience working with vendors suppliers or service partners.
• Experience analyzing data and developing executive-level reports and dashboards.
• Demonstrated ability to manage complex cross-functional initiatives across multiple organizations.
• Experience in repair operations service delivery reverse logistics or supply chain management.
• Experience with purchase order management invoice reconciliation and financial controls.
• Advanced Excel Power BI and data analytics skills.
• Experience working with global partner networks and outsourced service providers.
• Ability to influence stakeholders and drive decisions through data and business insights.

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Supply Chain Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97600 - $188400 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $125000 - $206400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC