Student Services Advisor, Undergraduate Programs

Student Services Advisor

The Gould School Office of Undergraduate Law is seeking a self-motivated professional to join our collaborative team as a Student Services Advisor. This candidate will advance and promote our mission of introducing students to the concepts of law early in their undergraduate studies. This position will serve as the academic advisor for prospective and current students in the Legal Studies Major, Minor Programs, Progressive Degree Programs and 3 + 3 JD Program. Our ideal candidate is team driven and will work closely with other members of our staff to help coordinate recruitment and outreach operations, oversee departmental day-to-day activities, coordinate classroom scheduling needs within and outside of Gould, engage with campus partners, administrative and other relevant units at the university, and support a foundation for strategic growth.

In addition to advising prospective and current students, the Student Services Advisor will assist with orientation, registration, undergraduate record services, accessibility services and other student services functions as requested. The Student Services Advisor will evaluate student problems, academic, administrative or personal, and refer students to the appropriate student services offices for additional counseling, and liaise with other offices on behalf of students to facilitate problem resolution.

The successful candidate will demonstrate skills and interest in academic advisement, recruitment and outreach, strong interpersonal and communication skills with a genuine interest in working with students, staff, and faculty involved with undergraduate courses and programs.

Preferred Qualifications:

• Master's degree in related field
• 2 years in a similar or related role
• Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system

The Student Services Advisor is responsible for student advisement and the day-to-day administrative functions of the Gould Undergraduate Programs Office. Duties include but are not limited to:

• Develop expertise and understanding of the university's student services, degree requirements and academic policies to ensure accurate and proactive exploratory advising.
• Maintain a caring, helpful, compassionate, and professional approach to advising students.
• Coordinate outreach and recruitment services to a diverse group of prospective students.
• Respond to inquiries and requests regarding student related services.
• Coordinate program services with other offices and colleagues on campus. Serve as a resource for information-exchange on student and program services, student affairs, and advisement.
• Provide individual and group advising and administrative support to undergraduate law students.
• Make formal presentations to small or large groups of prospective and current USC students, as required. Assist with planning and coordinating student programs, program services and special events.
• Attend recruiting events on and off campus during weekdays and occasional weekends.
• Research and gather information for program purposes which may include: enrollment data graduation data, student assessments, and other data gathering projects as assigned.
• Coordinate program services and/or activities, meetings and events. Represent the law school at meetings and events.
• Arrange with vendors for various services. Ensure satisfactory follow through on assigned areas of responsibility.
• Assist with undergraduate registrar and student affairs related tasks – including scheduling, registration, exam administration, student accommodations and academic integrity matters.
• Coordinate communication materials promoting programs and activities, e.g., newsletters, bulletins, fact sheets, brochures and our website.
• Adhere to the highest standard of ethics and best practices of academic advising.
• Will assist with both final exam administration and proctoring at the end of the Fall and Spring semesters and commencement each year.
• Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Our ideal candidate is/has:

• Familiarity with university's Student Information System (SIS) and undergraduate advising systems.
• Experience with undergraduate student advising.
• Familiarity with undergraduate policies related to advising, student affairs and academic services.
• Experience with office administration in a university/higher education setting.
• High level of professionalism.
• Ability to manage multiple projects concurrently.
• Excellent written and oral communication.
• Highly organized with attention to detail.
• Proficiency with Google Docs, Microsoft Office, Constant Contact, Canva.
• Proficient skills in cross-function communication and conflict resolution.
• Highly efficient, able to succeed in a deadline-driven environment.
• Extremely reliable, thorough, resourceful, and proactive.

ATTENTION: Applicants must upload a cover letter and a resume to be considered for this position.

Equity, diversity, inclusion, opportunity and access are of central importance to the Gould School of Law (Gould). Gould holds a unique position in society, and within the university, as every aspect of these principles are influenced by and can be protected through legal rules and institutions. At Gould, we are proudly committed to maintaining a community in which each person respects the rights of others to live, work, and learn in peace and dignity, to be proud of who and what they are, and to have equal opportunity to realize their full potential as individuals and members of society.

The hourly rate range for this position is $26.00 - $28.44. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor's degreeMinimum Experience: 1 yearMinimum Field of Expertise: Student program or services experience

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io. Inquiries will be treated as confidential to the extent permitted by law.

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