Dealership Operations Manager

Job Description

Job Description

Operations Manager

Location: Dublin, OH

Company: Southeastern Equipment

Employment Type: Full-Time, Exempt, 100% onsite

About Southeastern Equipment

Southeastern Equipment exists to help our customers win.

We do that by delivering equipment, parts, and service with speed, urgency, and a level of care that stands out. Our team lives by four core values: Hustle, Passion, Customer Focused, and Thoughtful.

The Role

This is not a back-office operations role.

This is a front-line business leadership role responsible for driving revenue, building customer relationships, and creating urgency across the branch.

You will lead Parts and Service—but more importantly, you will own the customer experience and the pace of the business. You set the tone for responsiveness, accountability, and follow-through.

If you naturally lean toward action, relationships, and results—you'll fit. If you prefer maintaining systems over pushing outcomes, you won't.

Compensation is base 95-135 yearly and the ability to earn performance incentives of 15-20K yearly. 

• Own Parts and Service sales performance—this is a revenue role, not just an operations role
• Actively engage customers, build relationships, and identify opportunities to grow the business
• Partner closely with Sales and PSSR teams to support deals and create momentum

• Set and enforce a high standard for speed and responsiveness
• Eliminate bottlenecks that slow down repairs, parts fulfillment, or customer communication
• Ensure machines move through the shop quickly and are sale-ready without delay

• Lead, manage, and hold accountable: Parts, Service, and support staff
• Develop a team that is customer-focused, responsive, and solution-oriented
• Set clear expectations and address issues directly and quickly

• Be the escalation point—and solve problems fast
• Build trust with key customers through visibility and follow-through
• Ensure every interaction reflects our commitment to helping customers win

• Deliver strong financial performance (Parts & Service profitability)
• Maintain a clean, safe, and organized facility (5S standards)
• Coordinate with Sales, Rental, and other teams to keep the business moving

• Parts Revenue & Gross Profit vs. Budget
• Service Revenue & Gross Profit vs. Budget
• Turnaround time / speed of execution
• Customer satisfaction and repeat business
• Branch 5S Score

• A driver —someone who takes ownership and pushes things forward
• Strong customer instincts —you naturally build relationships and follow through
• High sense of urgency —you don't let things sit
• Ability to lead teams while staying close to the action
• Financial understanding of a branch P&L

Experience:

• 5+ years in a leadership role (dealership, service, construction, or related industry preferred)
• Proven track record of driving results, not just maintaining operations

• You'll run a business, not just manage a department
• Clear expectations and accountability
• A company focused on growth, speed, and customer outcomes
• Opportunity to make a visible impact quickly

Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship. Southeastern Equipment utilizes E-Verify in accordance with Federal regulations. 

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance. 

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.