Program Manager, Global Partnerships and Channels

This role sits inside the Office of GPC and is the production engine behind how Global Partnerships & Channels tells its story. The Program Manager Partner Narrative turns leadership intent into finished executive artifacts: briefing packs partner narratives board-ready slides and governance one-pagers that hold up in front of the most senior audiences at ServiceNow and at our partners. This is a craft role for someone early in their career who writes exceptionally well builds beautiful decks and wants to learn the partner ecosystem from the center of it. 

The Opportunity 

GPC builds ServiceNows AI-native partner ecosystem across five Routes to Market: Hyperscaler ISV/Build Resell Service Provider and Consulting & Implementation. Partners deliver approximately 90% of every ServiceNow deployment and source a growing share of the companys new business making the GPC narrative one of the most consequential stories the company tells. 

The Office of GPC drives the organizations rhythm of business shapes how GPCs story lands with our CEO Board and partner C-suites and turns partner strategy into artifacts that ship. This role is the seat where that work gets built. The pace is fast the audiences are senior and the standard is exchange you get a front-row view of how a multi-billion-dollar partner ecosystem is run. 

What You Will Do 

Executive Materials (30%) 

• Support drafting briefing packs and pre-reads for CEO SVP and Board-level partner engagements Executive Briefings and C-suite meetings - to standard on templates. 
• Build talking points internal communications and institutional narrative for GPC leadership 
• Turn dense inputs pipeline data deal structures partner scorecards into short decision-ready narrative 

Presentation & Narrative Craft (30%) 

• Own deck development: structure the argument build it apply ServiceNow brand standards and land the visual 
• Help maintain the reusable asset library partner blueprints scorecards org charts enablement guides and the GPC operating model walking deck so nothing is rebuilt from scratch each quarter 
• Maintain GPC quality and consistency standards across everything that carries the GPC name. 

Rhythm of Business (25%) 

• Help run the operating cadence for the Office of GPC: agendas prep follow-ups and the discipline of closing actions 
• Coordinate Tiger Teams and cross-functional workstreams across Sales Marketing Partner Operations Finance and Legal without formal authority over any of them 
• Support GPC Leadership Team forums QBRs offsites and executive engagements under prioritization set by the Executive Office 

Reporting & Partner Intelligence (15%) 

• Produce and increasingly automate recurring outputs: the partner lookbook partner intelligence pulls and dashboard maintenance against the single GPC scorecard 
• Build the support analysis that shows leaders where the ecosystem is working and where it is not 

Qualifications :

What You Bring 

Experience 

• 23 years; executive communications business operations strategy consulting corporate communications or partner/alliance marketing preferred. Or recent MBA graduate.
• Demonstrated experience building executive-grade presentations for senior audiences 
• Exposure to a global matrixed organization

Capabilities 

• AI Fluency: AI-led mindset using AI tooling to raise the quality and volume of your own output not just to summarize 
• Concise communication adaptable to complex stakeholders 
• Strong presentation building
• Flexible workstyle with strong adaptability for changing priorities and deadlines. Reprioritize without need to be re-briefed. 
• Advanced proficiency in PowerPoint Word Excel Teams and Microsoft 365 Copilot 
• Discretion by default: this seat sees confidential partner commercial and organizational material 

Attributes 

• Collaborative by instinct and is able to build relationships at all levels. Ability to read the room even in senior audiences. 
• Ownership mindset: takes accountability for the outcome not just the task 
• Real appetite to learn the partner ecosystem and how ServiceNow grows through it 
• Composed under volume precise and professional regardless of urgency 
• Craft pride: cares about how the work looks reads and lands 

Nice to Have 

• Exposure to partner channel or alliance environments (GSIs consultancies service providers hyperscalers) 
• Comfort reading commercial constructs: pipeline NNACV sourced versus sell-through attribution 
• Experience building with AI: agents prompt workflows or automating your own deliverables 
• Brand and design sensibility beyond template compliance 

How You Will Grow 

Year one is about mastering the executive materials and rhythm-of-business engine. Year two opens two paths: a defined rotation with one of the global Route-to-Market teams to build partner-facing fluency or deeper ownership of GPCs narrative architecture. This is a deliberate on-ramp into partner strategy go-to-market or executive operations. 

Why This Role 

You will sit at the center of how ServiceNows partner ecosystem is explained to the people who fund it lead it and partner with it. The work is visible from day one; what you build goes in front of the CEO the Board and partner C-suites. For someone early in their career who wants to learn how a global partner business actually operates there are few better seats in the company. 

For positions in this location we offer a base pay of $123900 - $216800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time