Salesforce Technical Project Manager
Artech
Salesforce Technical Project Manager
We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of Salesforce Service Cloud Voice (SCV) for customer service operations on Salesforce Service Cloud. The ideal candidate will bring a strong blend of project leadership and deep technical expertise in Service Cloud and SCV, ensuring successful delivery aligned with business outcomes and strategic objectives.
Responsibilities:
- Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
- Define scope, timelines, milestones, and deliverables
- Ensure projects are delivered on time, within scope, and budget
- Track project progress and provide regular status updates
- Act as the primary interface between business stakeholders and technical teams and if required, Salesforce team
- Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
- Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects
- Remove blockers and ensure team productivity
- Ensure adherence to quality standards and testing processes
- Oversee UAT, release management, and deployment cycles
- Ensure adherence to Salesforce development standards and governance
- Drive DevOps and CI/CD practices
- Maintain documentation for solution design and processes
Location: 6565 Headquarters Drive, Plano, Texas 75024. 100% onsite. 8AM - 5PM or 9AM - 6 PM Skills: Salesforce Technical - Programmatic Development, Salesforce & Project Management Experience Required: 10 & Above
Generic Managerial Skills, If any:
- 10+ years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
- Proven experience managing Salesforce implementations preferably with SCV
- Experience with Agile/Scrum methodologies
- Strong planning, estimation, and risk management skills
- Familiarity with Jira / Azure DevOps / MS Project
- Excellent communication and stakeholder management
- Leadership and decision-making skills
- Problem-solving minds.
Essential Skills:
- Desirable Skills: Prior experience of working as a SFDC Tech lead for Experience cloud, Service cloud, Sales cloud areas
- Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background
- Experience in Salesforce (SFDC) CRM with end-to-end implementation experience
- Salesforce.com integration experience, including between different business systems as well as working with integration tools.
- Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions
- Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch
- Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls
- Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
- Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow
- Programming experience with the following languages: J2EE, HTML XML, SQL, Oracle? Certification in Salesforce.com
Education Requirements:
Bachelors in computer science or other related field
Years of Experience:
5 years
Company Benefits & Culture:
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks
$140k
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