Assistant Manager, Revenue - Crayola Experience

Crayola has inspired children to express their creativity since 1903. Crayolians take pride in fulfilling our mission of helping parents and educators raise creatively alive children around the world. Join our team and be part of an iconic brand that develops quality art products and experiences that are loved by families and preferred by teachers. Our company culture is mission focused, and encourages fun, collaboration, transparency, and helping others. Crayola believes our workforce benefits from a broad spectrum of diverse ideas and perspectives which enables us to understand our consumers better. Assistant Manager, Revenue - Crayola Experience, Orlando, FL GENERAL SUMMARY: This role is responsible for managing part-time retail, admissions, and food/beverage employees at the Crayola Experience. Ensures the best guest experience at guest arrival and retail checkout. Required to work evenings, weekends, and holidays. PRINCIPAL DUTIES & RESPONSIBILITIES: Consistently meets all guest satisfaction measures; implements established policies to address guest satisfaction and is responsible for any decisions that respond to guest inquiries/comments. Achieves monthly and seasonal revenue goals. Manages retail, admissions, and food/beverage employees including responsibility for recruiting/hiring, onboarding, time & attendance management, performance management, and terminations. Responsible for training, operating, and maintaining all admission/cash register systems. Identifies issues and future needs (POS, Convergence, credit card processing, etc.) Collaborates with CE departments to ensure efficient staff coverage based on traffic flow. Maintains general housekeeping & safety standards. Responsible for training and adherence to safety, first aid, and evacuation procedures. Provide ongoing training to employees to ensure they understand how to respond to emergency and difficult situations. Responsible for education and adherence to standard operating procedures and company policies and procedures. Participate in the Manager on Duty rotation and assume overall management responsibility across all departments as "Manager on Duty". Support cross-training of personnel from other departments. JOB SPECIFICATIONS: Associate or Bachelor's degree preferred in business, communication, hospitality, or related field. Three years of supervisory experience in visitor services, hospitality, or retail environment, previous experience managing cash/receipts function preferred. Demonstrated ability to develop/research, implement, and measure appropriate guest service, admission, and programming procedures, policies, and systems. Proven strong analytical capabilities. Strong interpersonal and communication skills. Must have a good command of the English language, both written and verbal. Strong ability for independent and sound decision-making. Required to work weekends, evenings, and holidays. Proficiency with Microsoft Office required. Required to be a Crayola first responder. PHYSICAL CONDITIONS: The physical demands described here represent what must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move at least 40 pounds. Specific vision abilities required include close vision and the ability to adjust focus. DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. WHY CRAYOLA? Kid Inspired Culture Free Admission to Crayola Experience for Employees Community Volunteerism Opportunities Annual Bonus Potential for all Full-Time Employees Company Matched 401k & Employee Value Sharing Plan Comprehensive Healthcare Benefits for Eligible Employees Education Assistance Program Wellness Programs Employee Resource Groups Generous Product Discounts Onsite & Online Company Sponsored Employee Events Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment EEO STATEMENT Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr