Student Account Representative

Student Finance Assistant 3 Non-Exempt

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services unit in order to provide courteous, prompt and accurate assistance to students regarding their ASU account status.

Pay Rate: $20.41 per hour

Applicant must be eligible to work in the United States; Student Business Services will not be a sponsor for this position.

Essential Duties

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters
• Develop and create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers.
• Update departmental procedures relating to assigned accounting functions.
• Clearly communicate in person, over the phone and through email to perform essential functions.

Desired Qualifications

• Experience in working in a high volume customer service environment.
• Experience in accounts receivable environment.
• Experience in reconciling accounts.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience in preparing reports.
• Evidence of effective communication skills.
• Experience in using attention to detail skills.
• Ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Location: Campus: Tempe

Funding: No Federal Funding