Collections Specialist

Collections Specialist

The Collections Specialist works in a fast-paced, goal-oriented collections department and focuses on reducing delinquency for assigned accounts by managing collection calls and correspondence, resolving account issues, and delivering professional customer service. This role processes customer refunds and account adjustments, reviews and reconciles accounts, resolves discrepancies and short payments, and ensures accurate handling of credit notes while maintaining strong working relationships with internal teams and customers.

Responsibilities

• Make timely collection calls and send correspondence to customers in a fast-paced, goal-oriented collections environment.
• Monitor and maintain assigned customer accounts to reduce delinquency and ensure timely payments.
• Provide professional customer service regarding collection issues, billing questions, and account status.
• Process customer refunds accurately and in accordance with internal procedures.
• Process and review account adjustments to ensure that account balances are correct and justified.
• Investigate and resolve client discrepancies, including short payments and disputed charges.
• Perform customer account reconciliations to identify and correct variances or errors.
• Process credit notes and ensure they are applied correctly to customer accounts.
• Enlist the efforts of internal teams, such as finance, asset management, and property operations, to accelerate the collection process when needed.
• Communicate clearly and follow up effectively with customers on a daily basis regarding their accounts and payment commitments.
• Establish and maintain effective and cooperative working relationships with customers, asset managers, and property operation teams.
• Document all collection activities, customer interactions, and account updates in an accurate and timely manner.

Essential Skills

• Experience working in a collections department or similar credit and collections role in a fast-paced, goal-oriented environment.
• Strong customer service skills with the ability to handle collection issues professionally and courteously.
• Ability to monitor, maintain, and manage multiple assigned accounts simultaneously.
• Proficiency in processing customer refunds, account adjustments, and credit notes with high accuracy.
• Skill in investigating and resolving client discrepancies, including short payments and account disputes.
• Experience performing customer account reconciliations to identify and correct variances.
• Strong verbal and written communication skills for effective daily communication and follow-up with customers.
• Ability to collaborate with internal teams, such as asset managers and property operations, to support the collection process.
• Organizational skills and attention to detail to ensure accurate documentation and account maintenance.
• Capability to work effectively in a fast-paced environment with defined collection goals and deadlines.

Additional Skills & Qualifications

• Background in accounts receivable, credit control, or financial operations.
• Familiarity with account reconciliation processes and credit note application.
• Comfort using financial or accounting systems and related office software to manage customer accounts and documentation.

Work Environment

The role operates within a fast-paced, goal-oriented collections department that emphasizes timely follow-up and accurate account management. The Collections Specialist typically works in an office-based environment using computers, financial or accounting systems, and standard office software to manage customer accounts, process adjustments, and document activities. The position involves frequent phone and email communication with customers and collaboration with internal teams such as asset management and property operations. Standard business attire is typically expected in this professional office setting.

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Dallas, TX.

Application Deadline

This position is anticipated to close on Sep 23, 2026.