Technical Project Coordinator (UCC) || Maryland Heights / St Louis, MO

Role :: Technical Project Coordinator (UCC) Location :: Maryland Heights / St Louis, MO Duration :: Long Term Contract Role Overview: The Technical Project Coordinator will serve as a critical bridge between business stakeholders, Business Analysts, and the Template Development team. This individual is responsible for coordinating the end-to-end lifecycle of communication templates (Email, SMS, RCS, and Autocall) while providing high-level technical guidance to developers. The ideal candidate understands the technical complexities of front-end code and cloud-based delivery systems and can act as a technical escalations point to ensure the successful delivery of customer-facing notifications and marketing campaigns. Key Responsibilities: Project Coordination: Manage the intake process for new template requests and enhancements, ensuring all UCC projects are documented, prioritized, and tracked from request through deployment. Ecosystem Oversight: Maintain a deep understanding of the UCC technical stack (VS Code, GitLab, AWS Pinpoint) and assist in the strategic transition to new delivery solutions as AWS Pinpoint is sunset. Cross-Functional Liaison: "Bridge the gap" between Business Analysts and developers to ensure business requirements are technically feasible and clearly translated into actionable development tasks. Quality & Standards: Establish and oversee technical standards for code quality and version control in GitLab to ensure consistent and reliable customer communications. Hands-on Assistance (As Needed): While primarily a coordination and support role, the candidate should be willing and able to perform coding and debugging if project volumes or complexity require it. Required Skillset: Version Control: Strong experience using GitLab (or similar Git-based systems) for code management and deployment workflows. Cloud Delivery Systems: Familiarity with AWS Pinpoint or equivalent Customer Engagement Platforms (CEP) for multi-channel messaging. Technical Problem Solving: Ability to troubleshoot rendering issues across various devices and platforms (Email clients, SMS, RCS). Project Management Tools: Experience with project tracking software (e.g., Jira, Asana, or Trello) to manage intake and project visibility. Communication: Exceptional ability to explain technical constraints to non-technical stakeholders and business objectives to developers. Preferred Qualifications: Experience with RCS (Rich Communication Services) and Autocall technology. Knowledge of the AWS ecosystem beyond Pinpoint (e.g., Lambda, S3) to assist in platform migrations. Previous experience in a "Lead" or "Senior" developer role within a marketing or customer communications environment. #J-18808-Ljbffr Ampstek